Courier Manager

Job Summary

The Courier Manager is an exempt-level role responsible for leading the courier function for the radiopharmacy site, ensuring reliable, compliant, and high-quality delivery operations. This role exercises independent judgment and decision-making related to team leadership, scheduling, operational prioritization, problem solving, and performance management. The Courier Manager oversees courier staffing, workflow coordination, development, and compliance with regulatory and internal standards. The role also serves as a working leader and may perform courier duties as needed to maintain service levels;

however, its primary function is the supervision and direction of the courier team.

• People Leadership & Team Management
  • Lead, coach, and develop the courier team to ensure high performance, strong customer service, and compliance with regulatory and safety requirements.
  • Coordinate daily work assignments, route coverage, and scheduling to support on‑time delivery operations.
  • Conduct performance evaluations, address performance concerns, and support employee engagement.
  • Onboard and train new couriers on delivery processes, safety, radiation handling expectations, and customer interaction standards.
  • Foster a culture of safety, accountability, and continuous improvement.
• Operational Delivery & Support
  • Perform courier duties as needed, including delivery/pickup of radiopharmaceutical products, documentation, and interaction with customers.
  • Assist with route optimization to improve efficiency, reduce costs, and maintain service‑level commitments.
  • Ensure all delivery vehicles are maintained, inspected, and compliant with company and regulatory standards.
  • Support inventory transport processes and coordinate with pharmacy staff on product readiness.
• Compliance, Safety, and Quality
  • Ensure courier activities comply with all DOT, NRC, state radiation safety requirements, and internal SOPs.
  • Monitor and reinforce proper handling, transport, and chain‑of‑custody procedures.
  • Investigate delivery issues, delays, safety events, or customer complaints and implement corrective actions.
  • Maintain required delivery documentation, logs, and regulatory records accurately and on time.
• Collaboration & Communication
  • Partner with pharmacy leadership, sales, and quality teams to ensure seamless operational execution.
  • Communicate daily staffing or delivery risks and recommend operational adjustments as needed.
  • Serve as a point of escalation for courier or customer delivery concerns.

• High school diploma or equivalent required; associate or bachelor's degree a plus.
• 5 years prior experience in courier, logistics, transportation, or radiopharmacy operations required.
• 4 years demonstrated experience in team leadership or supervisory roles preferred.
• Experience in regulated or healthcare‑related environments strongly preferred.
• Strong leadership, communication, and people‑management abilities.
• Excellent attention to detail with a commitment to safety and compliance.
• Ability to work in a fast‑paced, time‑sensitive environment.
• Strong customer service mindset.
• Valid driver's license with clean driving record; ability to pass MVR checks and required background screens.
• Ability to lift packages (typically up to 50 lbs).
• Ability to enter/exit vehicles frequently and stand or walk for extended periods.
• Ability to work early mornings, evenings, or weekends as needed to support operations.

• Inclusive mindset:
  Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected.
• Creativity and innovation:
  Possess a willingness to think outside the box and come up with unique and creative solutions to challenges.
• Commitment to excellence:
  Take pride in your work and consistently strive for excellence in everything you do.
• Results‑oriented:
  Driven to achieve goals and objectives, with a strong focus on delivering measurable results.
• Ethical behavior:
  Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders.
• Adaptability:
  Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges.
• Strong communication skills:
  Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language.
• Collaboration:
  
  Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals.
• Resilience:
  Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges.
• Continuous learning:
  Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills.