Supervisor of Inflight Services

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PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do.

We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the United Healthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

The Supervisor of Inflight Services directly reports to their Manager of Inflight Operations and is responsible to support, engage, coach, and develop a high performing team of Flight Attendants. They provide operational support working in the terminal, at the gates, or on the aircraft to decrease delays and enhance customer service. This is a high-energy, fast-paced job that is responsible for providing essential support for the operation and frontline Inflight Team Member (Flight Attendants).

• Model’s PSA’s core values by being an approachable and visible leader who fosters trust and respect with their team
• Responsible for addressing and improving employee performance in the areas of customer service, safety, appearance, conduct, dependability, and attendance through actions including recognition, coaching, and verbal and/or written delivery of corrective action when necessary
• Promotes health, wellness, and safe work practices
• Acts as a liaison between Inflight, other departments and Station Personnel
• Provides InFlight assistance and support for inbound and outbound flights, e.g., Flight Attendant injuries and aircraft emergencies
• Responds quickly and effectively to unplanned events encountered in a fast-paced Aviation environment to include handling Crew conflict, and emergency situations
• Provides feedback to the Inflight Services Base Managers regarding employee performance and attendance
• Tracks and follows up on delays that have been coded to Inflight to affect a positive change in key performance indicators (KPI)
• Conducts daily Concourse audits in the terminal which includes meeting crew on the aircraft on the concourse, providing recognition for Flight Attendants, ensuring FA tablets are updated and compliant, and supporting the operational needs of Station and Crew
• Acts as a liaison between Inflight Operations and the Inflight Standards and Training groups to ensure that best practices are implemented, and to provide feedback regarding implementation and…