Inbound Operations Coordinator

HMM, we're not just a global leader in integrated logistics and shipping-we're shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support.

Join us in driving innovation, sustainability, and success across the shipping and logistics industry.

Why HMM?

• Impactful Work:
  Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you'll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growth:
  We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture:
  Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance:
  We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.

GENERAL POSITION OVERVIEW

The Inbound Operations Coordinator is responsible for managing and coordinating inbound logistics, customer service, and documentation processes to ensure efficient and accurate operations. This role involves overseeing traffic coordination, idling prevention and monitoring, providing exceptional customer service, and handling documentation tasks and cargo diversions. Must work collaboratively across departments to streamline processes, resolve issues, and maintain high standards of accuracy and customer satisfaction.

Responsible for the continental United States, including ocean facilities found on the West Coast:
Tacoma, Seattle, Portland, Oakland, Los Angeles and Long Beach.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Coordinate and monitor inbound logistics, including scheduling, tracking, and managing transportation activities to ensure timely delivery of goods.
• Provide high-quality customer service by addressing inquiries, resolving complaints, and maintaining clear communication with clients and operational partners; both internal and external.
• Prepare, verify, and process documentation related corrections and inquiries to inbound shipments, ensuring compliance with regulatory and organizational requirements.
• Initiate and oversee the submission of customs manifests to United States Customs and Border Protection, ensuring accuracy and resolving any rejections within the same business day.
• Collaborate with customers, carriers, and internal teams to optimize logistics workflows and resolve any issues promptly.
• Maintain accurate records and data entry for shipments, customer interactions, and documentation processes.
• Monitor and report on key performance metrics related to inbound operations, customer satisfaction, and documentation accuracy.
• Ensure compliant release of Free Trade Zone (FTZ) cargo, adhering to regulatory standards.
• Monitor and manage VIP reefer and live fish cargo to maintain quality and compliance.
• Communicate special free time allowances to discharging ports efficiently.
• Process diversion requests for KOA customers with accuracy and speed.
• Resolve container damage issues, coordinating with vendors for drayage, rework, or transloading to ensure delivery.
• Authorize container repairs in collaboration with Maintenance & Repair (M&R) teams and management.
• Trace and rebill damages to ensure accurate cost recovery.
• Support empty reposition process from Canada to Tacoma, WA.
• Responsible for management of email, call and chat support queues.
• Performs other duties as assigned.

QUALIFICA…