Maintenance Shop Manager

Alto is a destination for innovative, intellectually curious, and forward-thinking people. We are disrupting the rideshare industry with a revolutionary, elevated experience and a sustainable business model. At Alto we hire W-2 employee drivers and maintain a company-operated fleet of luxury vehicles. In 2024, we entered into a strategic partnership as Uber's premier fleet operator in Los Angeles and Miami and are rapidly growing our operations in these markets and beyond.

Our pillars of safety, consistency, and hospitality give Alto a differentiated experience and advantage from our competitors. Today, we operate in Los Angeles, Dallas, Miami, and Houston with ambitions for nationwide expansion coming soon! Check out more about us here.

We’re looking for a resourceful, hands‑on Shop Manager with strong technical expertise and a builder‑oriented mindset to lead maintenance operations in Dallas, TX and support future fleet growth beyond the market. This role owns the full maintenance lifecycle, from facility setup and operational buildout to daily shop operations, fleet uptime, and continuous improvement. You will build scalable maintenance operations from the ground up, develop high‑performing technician teams, drive fleet reliability and readiness, manage vendors and maintenance KPIs, and establish best‑in‑class EV fleet operations focused on safety, compliance, efficiency, and vehicle availability.

This role is critical to ensuring our fleet remains safe, operational, and ready to support day‑to‑day transportation operations.

At first, you’re a hands‑on builder who thrives in the ambiguity of building and scaling maintenance operations from zero to one. You take ownership of fleet uptime, operational readiness, and reliability while balancing speed, safety, compliance, and quality standards. You bring deep technical fluency across EV platforms, high‑voltage systems, diagnostics, charging infrastructure, and modern fleet operations. You’re equally comfortable turning a wrench, troubleshooting operational inefficiencies, reviewing KPIs, or communicating fleet readiness metrics to leadership.

You are a data‑driven operator and strong problem solver who builds scalable systems, drives accountability, and performs well in fast‑moving, high‑growth environments. You build strong teams, develop technicians, and lead from the front while maintaining tight control over vendors, tools, documentation, and fleet maintenance operations.

On‑site with up to 80% travel

• Build and scale Alto’s maintenance operations from zero to one, including facility setup, shop workflows, tooling and equipment procurement, EV charging integration, inventory systems, and operational infrastructure required to support a rapidly growing fleet.
• Design and implement scalable maintenance programs, SOPs, preventive maintenance standards, and fleet readiness processes that support high vehicle uptime, operational continuity, and future multi‑market expansion.
• Establish operational discipline across the shop through clear accountability, performance expectations, maintenance workflows, escalation paths, and technician standards that create a high‑performing, execution‑focused culture.

• Own overall fleet uptime, operational readiness, and maintenance execution across Alto’s EV fleet, balancing operational urgency with safety, repair quality, compliance, and long‑term vehicle reliability.
• Utilize fleet systems, telematics platforms, maintenance software, and operational KPIs to reduce downtime, improve repair turnaround times, optimize scheduling workflows, and proactively identify fleet performance trends.
• Lead all maintenance and repair operations including diagnostics, preventive maintenance, high‑voltage systems, charging infrastructure coordination, vendor repairs, ADAS‑related workflows, and complex operational problem solving in a fast‑paced environment.

• Lead a safety‑first maintenance culture while ensuring full compliance with…