Dispatcher, Transportation

Dispatcher

We're looking for motivated, engaged people to help make everyone's journeys better.

The Dispatcher is responsible for distributing information from telephone calls and computer printout reports to Transportation and other departments as required. The Dispatcher is also responsible for all flight billing reports to be accurate and submitted timely to billing office.

Pay Rate: $23/hr

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main

Duties and Responsibilities:

• Obtains final count of passengers on each flight from a computer printout form and/or information received via the telephone
• Dispatcher will receive final count of passengers, flight number, and ship number information and document either electronically or manually if required.
• Communicates changes to the operation such as aircraft or gate changes.
• Keeps records of all incoming and outgoing information
• Routes records for corrections and distributes corrected records to designated departments
• Directs transportation employees on changes that may occur on the AOA through radio communications.
• Required to work in Tower operation and monitor Gate Management tool provided by airline.
• Receives phone calls, communicates verbally with superintendent, and ramp supervisor over telephone and radio

Qualifications

Education:

• High School Diploma or GED

Work Experience:

• 1 year of data entry or clerical experience.
• 2 years of experience in Airline Catering preferred.

Technical

Skills:

(Certification, Licenses and Registration)

• A valid driver's license.
• Ability to obtain Airport Transport Authority badge required
• Must comply with company policies

Language / Communication

Skills:

• Excellent oral and written communication skills
• Bi-lingual in Spanish a plus

Job Dimensions

• Geographic Responsibility:
  Unit
• Type of Employment:
  Full-time or Part-time
• Travel %:
  None
• Exemption Classification: non-exempt
• Internal Relationships: unit employees
• External Relationships: customers
• Advanced typing skills
• Detail oriented and organized
• Basic knowledge of Microsoft Word, Excel and Access
• Basic math skills
• Ability to make sound operational decisions in challenging situations
• Highly motivated
• Good attendance and solid work performance
• Normal office environment.
• May be exposed to extreme temperature changes and noise.

Organization Structure

• Direct Line Manager (Title):
  General Manager or Manager of Ops
• Dotted Line Manager (Title, if applicable): 0
• Number of Direct Reports: 0
• Number of Dotted Line Reports: 0
• Estimated Total Size of Team: 2
• gategroup Competencies Required to be Successful in the Job:
• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other –creating a safe workplace environment is everyone's responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their…