Dispatcher - Intermodal

The Dispatcher - Intermodal oversees the planning, scheduling, and strategic
 coordination of customer freight to ensure optimal operational efficiency and
 service performance. This role exercises independent judgment to manage
 relationships, resolve service issues, allocate resources, and proactively
 identify improvements that drive fleet performance. They serve as a trusted
 partner to Independent Contractors and customers, balancing operational
 capabilities with service expectations. The position requires advanced
 decision‑making, discretion, and the ability to manage competing priorities in a
 fast‑moving environment.

Compensation: $62,000 annually, can be discussed based on experience

Schedule:

Monday
- Friday 7:30am-4:30pm

Responsibilities:

* Lead planning, scheduling, and dispatching activities to maximize fleet
    efficiency and meet customer requirements

* Serve as the primary operational decision‑maker and point of contact for
    assigned Independent Contractors

* Monitor containers to prevent demurrage and storage fees

* Providing detailed instruction to various personnel via email and phone

* Accepting & scheduling loads and providing excellent customer service

* Make routing decisions that satisfy customer expectations and company
    financial decisions

* Develop strong, influential relationships with drivers to support retention
    and performance

* Analyze shipment data and proactively adjust plans to maintain service levels

* Resolve operational challenges by identifying root causes and implementing
    corrective actions

* Manage customer expectations by communicating capacity constraints and
    service solutions

* Monitor driver hours, performance, and compliance, making adjustments to
    ensure safe and legal operations

* Collaborate with sales and customer service to design service solutions and
    support customer needs

* Recommend process improvements to enhance fleet performance and operational
    reliability

* Provide guidance, mentoring, and training support to less experienced
    dispatch personnel

* Prepare performance insights and trends for leadership review

* All other duties as assigned to meet evolving business needs.

Qualifications:

* Education:

Undergraduate degree from an accredited college or university
    preferred; equivalent experience considered

* Strong analytical and operational decision‑making skills

* Proven ability to exercise independent judgment and discretion in day‑to‑day
    operations

* Advanced written and verbal communication abilities

* Demonstrated success in building and managing professional driver
    relationships

* Proficiency in dispatch systems; AS400 experience a plus

* Transportation industry or load‑planning experience strongly preferred

* Demonstrated discretion and confidentiality in handling sensitive information

* Technical:
Proficient with Microsoft O365 and common office technologies

* Environment:
Ability to work on‑site and travel as needed for operational or
    customer meetings