Interline Bag Supervisor

Overview

People. Passion. Pride. This is what has driven our team since 1833. Since that time we have developed to become a critical partner in the global aviation industry delivering time‑critical logistics services at over 300 locations in 65 countries across 6 continents. But at the heart of our business is our people.

The Interline Bag Runner Supervisor is responsible for overseeing the daily operations of baggage runners and ensuring the timely, accurate and secure movement of passenger luggage throughout airport facilities. This position supervises staff, coordinates baggage delivery operations, supports customer service initiatives and ensures compliance with airport safety, security and operational procedures. The supervisor plays a critical role in minimizing baggage delays and supporting efficient airport operations.

• Supervise and coordinate the daily activities of bag runners and baggage support personnel
• Assign routes, work areas, schedules and operational priorities to ensure efficient baggage movement
• Monitor employee performance, attendance, productivity and adherence to company policies and procedures
• Ensure timely transportation of baggage between terminals, baggage claim areas, ticket counters, aircraft staging areas and baggage service offices
• Assist with locating, recovering and expediting delayed, damaged or misplaced baggage
• Coordinate with airline personnel, ramp operations, baggage service offices, airport authorities and other departments regarding baggage movement and operational needs
• Respond to operational issues, service disruptions and passenger concerns in a professional and timely manner
• Train, coach and mentor employees on baggage handling procedures, safety protocols, customer service standards and operational expectations
• Maintain accurate operational records, reports, staffing documentation and incident logs
• Conduct routine inspections of baggage carts, equipment and work areas to ensure safe operating conditions
• Enforce compliance with airport security regulations, safety standards and company policies
• Assist management with hiring, onboarding, scheduling, performance evaluations and disciplinary actions
• Provide operational support during peak travel periods, irregular operations, flight delays, weather events and staffing shortages
• Perform other duties as requested

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and well‑being of yourself and others in accordance with provided information, training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.

As such, the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

• Must be 18 years of age or older
• HS Diploma or GED
• One (1) year of customer service or hospitality experience
• Minimum one (1) year of lead supervisory experience
• Excellent verbal and written communication skills
• Strong leadership skills
• Possess the tact to deal with all levels of employees and client representatives
• Ability to stand and walk for extended periods throughout airport terminals and operational areas
• Ability to lift, push, pull and carry luggage or equipment up to 50 pounds regularly
• Ability to work indoors and outdoors in varying weather conditions and airport environments
• Ability to bend, stoop, kneel and maneuver equipment safely
• Must pass pre‑employment and random drug test
• DMV check may be required
• Must be able to read, write, understand and carry out instructions in English
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be able to verbally direct in English
• Must have good hearing and vision
• May be required to work weekends, overnight shifts and holidays
• Treat all information as confidential

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge, perspectives, experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Equal Opportunity

Employer:

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