Dispatcher, Transportation

Transdev DART in Dallas, Texas is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

• Competitive compensation package of minimum $23.00 – maximum $25.00 per hour

• Vacation:
  Two (2) weeks
• Sick days: 5 days
• Holidays: 7 standard
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

• Oversee road service and trip performance measures, i.e., route start time, on-time performance, incidents
• Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Manage department reports and other communication tools.
• Support employees and drivers with internal and external requests.
• Assist Dispatch Manager with resolving problems and requests.
• Prioritize calls or window flow based on importance and urgency.
• Maintains contact with drivers to communicate updates, delays, or special instructions.
• Ability to learn all dispatch functions, including Radio & window.
• Adhering to all Transdev SOP for the role.

• High school diploma or equivalent
• Computer literate with intermediate knowledge of Microsoft Office
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
• High level of problem-solving and critical-thinking skills to address service concerns proactively.

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
• Conduct oral and written presentations on behalf of the organization.
• Perform other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact us at

• Be eligible to work in the United States without requiring sponsorship now or in the future.
• Successfully pass a pre-employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.