Dispatch Supervisor

Job Description:

About SEKOSEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility.

With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

Duties and responsibilities

Supervise a team of 4–10 dispatchers covering driver assignments, load coverage, and real-time freight tracking

Monitor team workload and load board coverage, redistributing assignments when queues back up or priorities shift

Coach dispatchers on lane rates, carrier selection decisions, and communication practices with drivers and carriers

Handle escalated situations that exceed individual dispatcher authority: serious delays, equipment failures, carrier refusals

Review end-of-shift coverage reports and identify patterns in missed pickups, late deliveries, or uncovered loads

Coordinate with customer service and planning teams when dispatch capacity or carrier availability affects customer commitments

Conduct dispatcher training and onboarding, building lane knowledge and system proficiency for new team members

Manage dispatcher scheduling across shifts, covering vacations, call-outs, and peak-period volume increases

Maintain team carrier contact lists, preferred carrier relationships, and carrier performance documentation

Prepare shift handoff briefings that give incoming supervisors a clear picture of in-transit freight and open issues

Qualifications

High school diploma or GED required;
Associate's or Bachelor's degree preferred.
3–5 years of dispatch, transportation, or logistics experience.

Previous supervisory or leadership experience preferred.

Experience in final-mile delivery, trucking, or warehouse operations is a plus.

Strong knowledge of routing, scheduling, and transportation operations.

Experience with transportation management systems (TMS), dispatch software, and Microsoft Office.

Excellent communication and organizational skills.

Strong problem-solving and decision-making abilities.

Ability to work in a fast-paced environment and manage multiple priorities.

Proven ability to lead teams, coach employees, and drive operational performance.

Preferred Skills Strong leadership and team-building abilities.

Excellent customer service and conflict resolution skills.

Analytical mindset with experience using operational metrics to improve performance.

Ability to remain calm under pressure and make sound decisions quickly.

Strong attention to detail and time management skills.

Experience managing KPIs, labor planning, and operational budgets is preferred.

Physical Requirements Ability to work in an office and warehouse environment.

Ability to sit, stand, and walk for extended periods.

Occasional lifting of up to 25 pounds may be required.

Flexibility to work evenings, weekends, or holidays as operational needs dictate.

Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).Compensation

The base salary compensation range being offer for this role is $63,700 - $90,950 USD per year. This role is also eligible for an annual incentive bonus.

SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive…