Transportation Supervisor

Responsibilities

• Oversee the coordination of Tricont Logistics freight, ensuring seamless operations.
• Serve as a role model by embodying the company's core values, including respect, honesty, integrity, diversity, inclusion, and a commitment to the safety of oneself and others.
• Provide superior customer service to both internal and external customers by exceeding their expectations.
• Dispatch Company controlled freight and support of sales and commodity group managers.
• Negotiating rates with Carriers/Broker for expedited loads, re-routes, and new lanes.
• Meet or exceed rate expectations as defined by corporate pricing.
• Maintain billing and dispatch accuracy of 98% or greater.
• Dispatch/coordinate between carriers/ drivers/dispatch and sales.
• Post freight on various load boards and call carriers/broker to book loads.
• Confirm/verify rate via load tendering process.
• Follow company policy for processes and procedures.
• Managing demurrage, detention, layover, and other accessorial costs in accordance with company process and solve driver/carrier/broker issues.
• Update/track carrier/driver location information within company guidelines, report issues accordingly.
• Back up other dispatch positions.
• Assist Manager or Director, Logistics Services in leadership duties and reports when instructed.
• Problem solve driver/carrier issues.
• Maintain on time Pick-Up and Delivery performance of 98% or better.
• Supervise and coordinate all After Hours transportation activities, to include assignments, dispatching, tracking, reporting issues, scheduling and recovery as needed.
• Lead, coach, and evaluate night shift.
• Communicate effectively with day shift supervisors/managers/directors to ensure smooth handover and continuity of operations.

• High School diploma or GED, but college degree preferred
• 3-6 years of transportation and 3rd party dispatch experience in sourcing and developing carriers and routing.
• Work independently, great communicator & customer service skills
• Negotiation skills
• Problem solving/Investigation skills
• Ability to coordinate high volume phone skills
• Computer experience with Microsoft products like excel and email
• Accurate typing skills

Demonstrates expertise in logistics coordination, including dispatching, carrier negotiation, and maintaining high operational accuracy. Strong customer service and problem-solving skills are essential for managing transportation activities and ensuring seamless operations.

• Transportation Coordination
• Carrier Negotiation
• Customer Service
• Problem Solving
• Dispatch Accuracy

• Transportation Experience
• 3rd Party Dispatch
• Carrier Sourcing
• Routing
• Rate Negotiation
• Billing Accuracy
• Load Tendering
• Demurrage Management
• On-Time Delivery Performance
• Typing Skills

• Communication
• Leadership
• Independence
• Customer Service Skills
• Problem Solving Skills

• Logistics
• Freight Coordination
• Load Boards
• Accessorial Costs
• Transportation Activities

• Microsoft Excel
• Email