Medical Lab Courier

Department: Client Services
Reports To: Client Services Director
FLSA Status: Non-Exempt
Location: Dallas, TX

Position Summary

The Medical Courier is responsible for the safe, timely, and accurate transportation of medical specimens, laboratory supplies, reports, and related materials between healthcare facilities, client locations, and laboratory operations. This role ensures compliance with all company policies, client requirements, and applicable regulatory standards while providing excellent customer service.

Essential Duties and Responsibilities

• Pick up and deliver medical specimens, laboratory samples, supplies, and related materials according to established routes and schedules.
• Ensure proper handling, packaging, labeling, and transport of specimens to maintain specimen integrity.
• Verify chain-of-custody documentation and obtain required signatures and delivery confirmations.
• Maintain accurate transportation logs, manifests, mileage records, and delivery documentation.
• Follow all applicable HIPAA, OSHA, DOT, and company safety guidelines.
• Communicate delays, route issues, specimen concerns, or customer service issues to management promptly.
• Perform routine vehicle inspections and report maintenance concerns.
• Maintain a clean, organized, and professional vehicle appearance.
• Assist with special deliveries, stat pickups, and emergency transportation requests as needed.
• Represent the company professionally when interacting with clients, patients, and healthcare personnel.
• Utilize company-issued technology, including mobile devices, GPS systems, and route-tracking applications.
• Perform other duties as assigned.

• High school diploma or GED.
• Valid Texas driver's license with a clean driving record.
• At least 1 year of driving, delivery, courier, or transportation experience preferred.
• Ability to pass a background check and motor vehicle record review.
• Basic computer and mobile device proficiency.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Excellent customer service and communication skills.

• Experience in healthcare, laboratory, medical courier, or specimen transportation environments.
• Knowledge of HIPAA and specimen handling procedures.
• Familiarity with the Dallas metropolitan area and surrounding service regions.

• Frequently lift, carry, push, and pull up to 50 pounds.
• Ability to sit and drive for extended periods.
• Ability to walk, bend, stoop, and climb stairs as required.
• Ability to work in varying weather conditions.
• Ability to safely load and unload transportation containers and supplies.
• Travel between healthcare facilities, physician offices, hospitals, laboratories, and client locations.
• Exposure to biohazardous materials managed through established safety protocols and personal protective equipment (PPE).
• May require early morning, evening, weekend, holiday, or on-call schedules.
• Reliability and dependability
• Time management
• Safety awareness
• Integrity and confidentiality
• Route planning and organization
• Problem-solving skills

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.