Pickup Specialist

GOFO is a technology-driven last-mile delivery carrier established in August 2023, operating across the United States, Canada, and multiple European countries. Guided by the philosophy “Drive Efficiency, Deliver Trust,” GOFO provides efficient and reliable logistics solutions for e-commerce platforms and brand customers. In the U.S., the company runs a network spanning 47 states with over 300 hubs and stations, covering more than 12,000 ZIP codes and reaching over 75% of the population.

Leveraging automated sorting systems, intelligent warehousing, data-driven dispatch, and a nationwide linehaul network, GOFO supports consistent, timely, and transparent delivery. By combining intelligent technology with localized execution, GOFO helps modern commerce move faster, smarter, and with greater trust.

Role Description

This on‑site Pick‑up Specialist based in Dallas manages daily pickup task generation, driver dispatch assignment, real‑time route adjustments and customer pickup requests via phone and email. You will track pickup exceptions, resolve service issues, submit daily operation reports, oversee basic fleet‑related administration and conduct customer liaison work. Candidates need bilingual Chinese‑English skills, solid Excel proficiency, strong cross‑team coordination, good multitasking and stress‑handling capabilities;

logistics experience is preferred.

• Process system data, generate daily pickup tasks, review them and distribute to the dispatching team.
• Coordinate with drivers or the dispatching team to dynamically adjust pickup plans (e.g., expedited service, cancellation or address change).
• Handle customers' pickup requests via phone and email, arrange pickup time and confirm package details.

• Based on daily pickup tasks, and in combination with drivers' schedules, vehicle status and geographical information, reasonably assign pickup tasks to drivers.
• Monitor the implementation of pickup tasks, and adjust the dispatching plan in real time according to actual situations (e.g., traffic conditions, emergencies).
• Conduct cross-departmental collaboration to ensure the rational allocation of vehicle resources, and timely handle emergencies such as vehicle failures or drivers' temporary absence.
• Maintain close communication with drivers, timely convey task change information, answer questions encountered by drivers during the pickup process, and ensure drivers' understanding and implementation of task arrangements.
• Track pickup abnormalities (e.g., delay, missed pickup), contact customers and internal & external teams to promote resolution, and ensure a closed service loop.
• Record and analyze high-frequency abnormal issues, and put forward optimization suggestions.

• Proactively follow up on pickup progress, generate daily pickup reports, including task completion status, handling results of abnormal situations, etc.
• Regularly summarize the experience and lessons in dispatching work, propose improvement measures and optimize the dispatching process.

• Understand drivers' scheduling, register and file vehicles, including but not limited to vehicle model, rental source, etc.
• Be responsible for fleet affairs such as procurement of vehicle consumables and hierarchical management of the fleet.
• Undertake customers' personalized needs, conduct on-site visits with drivers to have face-to-face talks with local customers, and confirm pickup details, such as pickup time and location.

• Fluent in both Chinese and English (written + spoken).
• Proficient in using Excel, and capable of using data analysis tools for data processing and analysis.
• Strong communication skills, able to coordinate with teams including dispatching, drivers, warehouse and customer service to ensure efficient connection of pickup operations.
• Strong pressure resistance, able to handle multiple tasks at the same time while maintaining a professional attitude.
• Good at communication via phone and email, and customer service experience is preferred.
• Experience in warehousing and logistics is preferred.

• Medical, dental, and vision insurance.
• Paid time off (PTO) and paid sick leave.
• Opportunities for career growth and internal advancement.
• A diverse, collaborative, and fast-paced work environment.
• Hands‑on experience in a rapidly growing logistics company with exposure to large‑scale operations and team management.