Return Technician

Summary

Primarily responsible for Needs to be able to understand product details and know where to obtain the definition of specific parts. Can assist to pull inventory from shelves using a pick ticket, can document and enter into SAP, inbound shipments and inspect parts upon return, cleaning and performing minor repairs to parts as needed, and able to assure they are put away in correct bin locations.

• Review and verify packing slips for incoming deliveries; route packages to the appropriate internal departments using manual handling or forklift operation as needed.
• Receive, inspect, and process returned products to confirm quantities, identify damage or defects, and document condition with detailed photographs for evaluation and disposition.
• Capture and organize photographic documentation of new and returned inventory to support accurate system entry and client reporting.
• Maintain organized records of return documentation and supporting details for traceability and reference.
• Assist with New Product Inspections (NPI) for client-supplied items, including those associated with return orders.
• Stock, organize, and pull warehouse inventory as requested to support operational needs.
• Locate and track inventory within the warehouse using Exhibit Force and Excel-based mapping tools.
• Accurately input and update inventory locations and related data in Exhibit Force.
• Operate pallet jacks safely and efficiently to move materials and inventory throughout the warehouse.
• Prior forklift experience preferred; must be willing and able to obtain Skyline forklift certification and operate equipment in compliance with safety standards.
• Participate in cycle count programs to ensure inventory accuracy and integrity.
• Perform additional non-build or warehouse-related duties as assigned by leadership (Lead, Supervisor, or Manager).

• High School Diploma or GED required

• 0 - 2 years related work experience required

• Ability to learn safe operation of warehouse equipment
• Ability to print and pick product from warehouse for departmental delivery
• Communication:
  Capacity to listen effectively; respond clearly and directly, use vocabulary appropriate to the situation; prepare clear, concise reports and records; receive written or oral instructions; use appropriate style, grammar, and tone in informational and formal business communications.
• Organizational Ability:
  Capability to plan, organize and monitor activities according to priorities; establish schedules, deadlines or quotas; coordinate resources toward fulfillment of desired objectives; organize work autonomously or as part of a team; control and/or adapt to interruptions, changes, disorder without losing efficiency or composure.
• Decision-Making:
  Ability to recognize symptoms of problems; gather and analyze information; consider a broad range of issues or factors; grasp complexities and perceive relationships among problems and issues; select the best alternative; make timely, sound decisions even under conditions of risk and uncertainty; sought out by others for advice and solutions.
• Customer Service Focus:
  Ability to build and maintain productive relationships with all customers; able to anticipate and respond quickly to customers’ requests; can ask for and act on customers’ feedback regarding service levels and needs.
• Attention to detail/accuracy:
  Checks and verifies work; pays attention to details; follows up with others to ensure accuracy.
• Commitment to Quality:
  Able to emphasize the need to deliver quality services; can define standards for quality and evaluate processes and services against those standards.

• Scissors lift/pallet jacks/rolling ladders
• Safety gear (i.e. safety glasses, closed toe shoes)

• Lifting up to 30 lbs.
• Walking, bending, twisting, reaching, pulling and pushing on a regular basis.