Operations, Inventory Systems Specialist - Warehousing & Distribution

Operations, Inventory, & Systems Specialist - Warehousing & Distribution

Responsible for supporting daily warehouse operations, customer account administration, and warehouse management system initiatives to ensure accurate order processing, inventory control, billing, reporting, and continuous operational efficiency.

Key Responsibilities

• Process and manage customer orders, receiving transactions, inventory movements, and shipping activities within warehouse management and ERP systems.
• Generate and maintain operational reports, customer work orders, shipping documentation, inventory records, and other transaction-related paperwork.
• Perform accurate and timely data entry for receiving, order allocation, shipping, inventory management, billing, and transportation rating activities.
• Monitor order status, trace shipments, investigate exceptions, and communicate updates to customers and internal stakeholders.
• Support customer and vendor invoicing processes, ensuring billing accuracy and timely resolution of discrepancies.
• Maintain inventory records, damage logs, backorder reports, and operational documentation.
• Provide warehouse personnel with required system-generated documents and information to support receiving and shipping functions.
• Serve as a point of contact between customers, warehouse operations, transportation providers, and internal departments regarding order status, inventory, invoicing, and service issues.
• Maintain vendor and carrier relationships to facilitate efficient transportation and distribution services.
• Monitor operational work queues and system transactions to ensure timely processing and adherence to internal KPIs.
• Conduct customer account reviews, retention support activities, and CRM documentation as required.
• Support invoice reconciliation and billing exception management, including review of financial and operational reports.
• Ensure compliance with Operational Process Standards (OPS), customer requirements, regulatory guidelines, and company procedures.

Systems & Project Support

• Support SAP EWM implementation, enhancement, and optimization activities, including testing, deployment, and post-go-live support.
• Participate in new site startups, system deployments, network optimization initiatives, and operational transition projects.
• Assist with requirements gathering, process mapping, and solution validation for warehouse and logistics system enhancements.
• Execute system testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and document results.
• Support configuration, troubleshooting, and issue resolution related to SAP EWM and integrated applications.
• Coordinate data validation, process verification, and operational readiness activities during implementations and upgrades.
• Monitor and escalate system issues impacting warehouse operations and assist in identifying root causes and corrective actions.
• Support integrations between SAP EWM, SAP ECC/S4, Transportation Management (TM), Warehouse Control Systems (WCS), handheld scanners, and EDI platforms.
• Maintain system documentation, SOPs, training materials, and process guides.
• Support post-implementation stabilization efforts and continuous improvement initiatives focused on operational efficiency, inventory accuracy, and service performance.

• Experience with SAP EWM, including warehouse processes, RF functionality, inventory management, and system configuration.
• Knowledge of SAP ECC and/or SAP S/4
  
  HANA integration points.
• Understanding of warehouse distribution, logistics, and supply chain operations.
• Experience supporting system implementations, upgrades, testing, and operational process improvements.
• Familiarity with project delivery methodologies, including Agile, Waterfall, and JIRA-based project management.
• Experience with barcode scanning technology, warehouse automation systems (WCS/MFS), and EDI transactions preferred.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to identify and resolve operational and system-related issues.
• Ability to prioritize multiple tasks and support cross-functional teams in a fast-paced environment.
• Strong attention to detail, organizational skills, and commitment to accuracy.
• Excellent written and verbal communication skills with the ability to clearly communicate with customers, vendors, operations teams, and technical stakeholders.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Experience creating and maintaining process documentation, SOPs, reports, and training materials.
• Customer-focused mindset with a sense of urgency and commitment to service excellence.
• Demonstrated ability to work effectively both independently and within a team environment.
• Proven willingness to learn new systems, processes, and technologies.
• Ability to remain effective and professional while managing changing priorities and operational demands.
• Fluent in English.

Education & Experience

• Bachelor's degree in Business, Supply Chain,…