Retail Operations Lead; Order Fulfillment

Job Summary

We're looking for an experienced Operations Team Lead to oversee daily fulfillment operations at an innovative drone delivery site. This is a hands‑on leadership role where you'll lead a small team while actively supporting picking, packing, quality control, inventory management, and aircraft loading operations. The ideal candidate has experience leading teams in a fast‑paced warehouse, retail, logistics, or fulfillment environment and enjoys coaching others, improving processes, and ensuring safe, efficient operations.

If you're a leader who likes being on the floor with your team rather than behind a desk, we'd love to hear from you.

Location: Dallas, Texas
Job type: Solutions
Salary: $26–28 per hour
Work hours: Rotating shifts
Education: High School

• Lead and support daily warehouse and fulfillment operations
• Supervise, coach, and develop a small team of fulfillment associates
• Assist with scheduling, task assignments, and workflow management
• Serve as the primary onsite leader, resolving operational issues and keeping work moving efficiently
• Foster a positive, safety‑first team culture

• Oversee accurate order picking, packing, and quality control
• Verify package weights and order accuracy before shipment
• Supervise package loading onto delivery aircraft
• Monitor daily productivity and ensure operational goals are achieved
• Identify opportunities to improve workflow and efficiency

• Oversee daily site setup and operational readiness
• Ensure work areas remain clean, organized, and safe
• Conduct daily inventory counts and maintain inventory accuracy
• Perform equipment inspections and coordinate issue resolution
• Maintain compliance with company procedures and operational standards

• Lead daily safety practices and reinforce compliance with company policies
• Respond to operational incidents and assist with resolution
• Serve as the primary communication link between the site team and regional leadership
• Provide updates on site performance, operational metrics, and improvement opportunities

• 2+ years of leadership experience in warehouse, fulfillment, logistics, retail, or operations
• Experience supervising, coaching, or training team members
• Strong communication, organization, and problem‑solving skills
• Ability to prioritize work in a fast‑paced environment
• Strong commitment to workplace safety
• Valid driver's license with the ability to travel between nearby operational sites
• Ability to successfully pass a background check
• Ability to complete required onsite training

• Experience with warehouse or supply chain operations
• Familiarity with fulfillment performance metrics such as productivity, order accuracy, throughput, and inventory control
• Experience improving operational processes or leading continuous improvement initiatives
• Part 107 Drone Certification is not required

• Work outdoors in varying weather conditions
• Stand and walk for extended periods throughout the shift
• Lift up to 35 pounds
• Push a loaded cart weighing up to 160 pounds up a ramp
• Perform repetitive physical tasks throughout the workday

• Availability is required between 6:00 AM and 10:00 PM, seven days per week.
• Employees will work up to 40 hours per week, with schedules assigned based on operational needs. Flexibility is required.

• Onsite position (remote work is not available)
• One‑year assignment with the possibility of extension based on performance and business needs
• W2 employment
• Non‑Exempt position with overtime paid at 1.5x the regular hourly rate for hours worked over 40 per week

Join an innovative drone delivery operation where you'll have the opportunity to lead a team, drive daily operations, and play a critical role in shaping the future of last‑mile fulfillment. This position offers hands‑on leadership experience in a growing, technology‑driven environment with opportunities for continued growth and advancement.

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