Merchandise Handler

Merchandise Handler I

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes.

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

The Merchandise Handler I executes various core distribution center activities to support the processing, movement, and fulfillment of products and customer orders. This role handles inbound/outbound shipments, order picking, packing, inventory movement, and storage while maintaining high standards of quality, safety, and efficiency.

A day in the life as a Merchandise Handler I...

• Daily Productivity & Operations:
  Perform all assigned tasks to achieve and maintain daily productivity and quality goals.
• Flexibility & Rotation:
  Rotate through different departments as necessary to meet business demands.
• Continuous Improvement:
  Participate in ongoing training regarding technology upgrades, new systems, and operational procedures.
• Housekeeping:
  Maintain a clean and safe work area by disposing of boxes, packing materials, and pallets, ensuring general facility cleanliness.
• Communication:
  Report issues, inventory errors, damage, or location system problems promptly to leadership.

Departmental Duties

Loading / Unloading:

• Load and unload trailers manually or using dollies.
• Build stable pallets and stage unloaded merchandise accurately.

Packing:

• Assemble boxes, package merchandise, fill, label, and perform final quality checks on orders to ensure correct packaging standards.
• Execute brand-specific "gift packaging" services as required.

Picking:

• Accurately pick customer orders using automated technologies (voice picking, robotic tools, conveyor systems).
• Spend extended periods walking and moving across large facility areas to locate products.

Shipping & Receiving:

• Verify received and outbound merchandise against manifests/tickets; tally shipments and record overages, shortages, or damages.
• Confirm inventory using RF scanners, print put away/picking/shipping labels and liaise with the shipping/receiving office.

Stocking & Replenishment:

• Sort, unwrap, unpack, identify, label, and palletize products.
• Replenish merchandise into designated pick locations using handheld RF equipment.

What you'll bring to the table...

• Communication &
  
  Collaboration:
  
  Effective communication skills with the ability to work productively in a team environment.
• Detail-Oriented:
  High level of accuracy and attention to detail when handling, picking, packing, or verifying inventory.
• Safety & Compliance:
  Maintain strong awareness of loss prevention, security, and safety standards per Company Code of Conduct and policy manuals.
• System Aptitude:
  Understanding of operational resources, technology, and training materials.
• Language Proficiency:
  Basic English language proficiency.

Physical and Visual Activities...

• Visual Acuity:
  Constant near and far vision required.
• Movement:
  Daily standing, walking, bending, reaching, kneeling, crouching, twisting, pushing/pulling, and remaining stationary/standing for long periods.
• Lifting Capacity:
  Ability to regularly move/lift up to 65 lbs. to a height of 3–4 feet (heavier items moved with team assistance). Ability to move furniture/large items up to 300 lbs. using appropriate equipment.
• Equipment & Technology Use:
  Ability to operate computers, RF scanners, POS/office tools.

Work Environment

• Exposure to varying temperatures (hot/cold changes), concrete floors, dust, odors, and potential mechanical, electrical, or chemical hazards standard to a distribution setting.

* In accordance with applicable law, associates will be provided with reasonable accommodations as necessary and appropriate to perform the position's requirements.

NOTE:

Aspects of the job listed on this…