Customer Service Administrator

Overview

As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check‑in, working in the Gate Office, cashier, or receptionist.

• Use a scanning machine to ensure bills are properly loaded into the company's computer system for processing.
• Perform pick‑up of bills in routing office and deliver them to various locations on the dock.
• Aid the Linehaul Dispatch area as needed when associates are on vacation or are out sick.
• Receive drivers at the gate, obtain information on driver’s name and freight on the trailers.
• Assign drivers a number and assign appropriate place to unhook trailer.
• Direct visitors and truckers to various parts of the building or premises.
• Balance daily cash report and account for all bills and make and prepare all bank deposits and checks, and verify all night deposits.
• Provide daily phone coverage for the Service Center by operating a switchboard console.
• Provide applicants with applications, collect them upon completion and welcome visitors to the Service Center.

• High School Diploma or GED.
• Ability to satisfactorily pass background check and alcohol and drug test.
• 6 months of related experience and/or previous office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruption.
• Computer skills; familiarity with Microsoft Office applications.
• Preferred: previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and multi‑line phone systems.

Pay: $17.85 - $22.51 per hour (pay may vary based on location and experience).

Second Shift