Customer Service​/Admin Support

Main Role/ Responsibilities:

• Support with customer orders,printing delivery labels and assisting with packing orders at the Butchery.
• Assist with allocating business expenditure and categorising transactions within accountancy software.
• Maintain and update the weekly stock spreadsheet, ensuring records are accurate and up to date and ensuring this is reflected on the website.
• Provide customer service support by responding to telephone calls and email inquiries regarding holidays, experiences and meat.
• Assist customers with booking holidays and/or experiences where bookings are not completed through an automated system.
• Regularly monitor bookings, inquiries and emails to ensure all systems are kept up to date for a positive customer experience.
• Prepare and print guest welcome letters and supporting holiday documentation.
• Support with a variety of administrative tasks across all areas of the business, which may vary depending on operational needs.
• Maintain accurate records and ensure a high standard of organisation across administrative processes.

• Strong organisational and administrative skills with excellent attention to detail.
• Confident communication skills, both written and verbal.
• Good customer service skills with a friendly and professional approach.
• Ability to manage multiple tasks and prioritise effectively.
• Comfortable working independently and as part of a small, flexible team.
• Good IT skills and confidence learning new systems.
• A practical, hands-on approach with a willingness to support both office and operational tasks.
• Full driving licence preferred due to the varied nature of the role.