Enrollment Advisor

Job Title

Job  Location Dalton State College Full/Part Time Full-Time Regular/Temporary Regular

This position performs specialized duties in the provision of assistance to students and potential students with Enrollment Services processes related to Admissions, Financial Aid, and Registrar.

Provides specialized assistance to students - 65% - Assists all escalations for enrollment related assistance for potential students, current students, and community members. Provides information and assistance on matters related to admissions, financial aid, and student records. Assists customers in completing financial aid documents. Assists customers in completing admissions applications. Assists customers with transcript orders and graduation applications. Assists customers with petitions for residency, tuition classification, and tuition waivers.

Provides information on transfer credits. Advises students on financial aid processes and regulations. Advises students on admission and readmission processes and regulations. Advises students on records processes and regulations related to graduation, transfer equivalency, and residency Receives & responds to referrals & emails from Financial Aid, Registrar's Office, and Admissions.

- 20% - Receives and evaluates referred customers. Receives and responds to escalations referred to campus from the call center. Receives and responds to all emails received by Admissions, Financial Aid, and Registrar email accounts. Provides student information and assistance based on each student's requirements. Resolves student related enrollment issues. Escalates student related enrollment issues as needed. Performs a variety of related duties.

- 15% - Visits high schools to assist with FAFSA completion. Visits high schools to assist with Apply to College days. Attends outreach events like Preview Day and other institutional outreach events. Provides additional support for Enrollment Services on Orientation Days. Creates and presents presentations on Enrollment Services areas (Financial Aid, Admissions, Registrar) for Perspective classes and students and Parents vides back up coverage for the Enrollment Assistant in the Office of Enrollment Services.

Tracks and updates submitted documents.

Educational Requirements Associates degree required, or equivalent combination of education and/or related work experience. Required Experience One year of related experience.

Preferred Educational Qualifications Baccalaureate degree Bilingual preferred.

KNOWLEDGE
-Knowledge of college policies and procedures. Knowledge of computers and job-related software programs. Knowledge of CRM and student information systems. Knowledge of customer service principles and practices. Knowledge of Family Education Rights and Privacy Act guidelines. Knowledge of college enrollment services policies and procedures. Knowledge of state and federal financial aid regulations. Knowledge of state residency regulations. Knowledge of USG and state lawful presence policies.

SKILLS
-Skill in the provision of customer services. Skill in decision making and problem solving. Skill in the completion of a variety of reports. Skill in oral and written communication.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Dalton State College, as determined by Dalton State College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal opportunity and decisions based on merit are fundamental values of Dalton State College (DSC). As a member of the University System of Georgia, we follow the Board of Regents' policy, which prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful…