Marketing Project & Event Specialist

Job Title:

Marketing Project & Event Specialist

Position Overview:

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs.

• Manage meetings and events from early planning and development to final execution through communication, coordination, and follow-up.
• Manage and coordinate site selection, pre‑coordination, travel coordination, registration and budget management for the event.
• Coordinate and execute food & beverage menu, decor and entertainment based on agenda and event requirements.
• Facilitate special room configurations, arranging any special needs such as AV equipment, etc.
• Attend onsite inspection meetings to ensure that Shaw standards are met by all outside vendors.
• Personally manage and troubleshoot onsite problems seamlessly and effectively with the least amount of disruption to the meeting/event and stakeholder.
• Create assets that support events such as save the dates, invitations, agendas, place cards, menus, event programs, signage, hospitality room‑drops and thank you letters for attendance.
• Track attendance, registration, hotel history and attendee satisfaction for events.
• Seek feedback and effectively manage responses to event after the event has occurred through measuring responses and offering suggestions for improvements to the next event.
• Identify issues and provide new steps or actions to continuously improve the event process.
• Communicate directly and efficiently with stakeholders and customers regarding their meeting or event details in a timely manner.
• Develop relationships with promotional goods vendors and ensure brand standards are adhered to for all requests.
• Additional responsibilities as assigned.

• 4 year degree OR High School diploma +4 years relevant work experience (hospitality management, meetings/event management, customer experience).
• Maintain excellent relationships with external and internal customers.
• The ability to work under pressure, constant change and inflexible deadlines.
• The ability to work varied hours and a flexible schedule.
• Highly personable, skilled at interacting with customers and stakeholders in a demanding and stressed environment.

• Understand hospitality service issues involved in working with caterers, venues and vendors/customers.

• Strategy:
  Influence Others
• Growth:
  Build Customer Satisfaction
• Innovation:
  Adapt and Change
• People:
  Build Trusting Relationships

Work Shift:

8‑hour non‑rotating shift; hours fall to in‑punch day, observed calendar, shift starts AM.

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.