Process Improvement Specialist

MISSION

Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors.

Health One is guided by a cultural framework that embodies our values and drives our decisions. Our PURPOSE is to care for people by connecting them to resources that help protect them in health related situations. To fulfill our purpose, we align our PRIORITIES to ensure each decision we make is ethical, empathetic, economical, and efficient. We care for PEOPLE by being welcoming, authentic, truthful, consistent, and humble.

We are continuously looking for ways to improve our PROCESS and how we get things done. Health One seeks individuals with integrity and heart to embody our values. Whether you’re starting your career or looking to develop additional skills to reach your full potential, Health One provides the means to help you achieve your goals.

The Process Improvement Specialist serves as a member of the Center of Excellence (COE), partnering with teams across Health One Alliance to improve processes, support Agile practices, and leverage data to drive informed decision-making. This role facilitates continuous improvement efforts, helps teams solve operational challenges, and supports the adoption of effective ways of working that enhance organizational effectiveness and deliver business value.

Responsibilities may vary based on organizational priorities, team needs, and individual strengths.

• Facilitate process mapping sessions and workshops to understand current state processes and identify improvement opportunities.
• Analyze workflows, procedures, and operational challenges to identify inefficiencies, bottlenecks, risks, and opportunities for improvement.
• Partner with business teams to assess needs, solve problems, and develop practical solutions that improve effectiveness and efficiency.
• Support the identification, prioritization, and implementation of process improvement initiatives across the organization.
• Develop and maintain process documentation, standard operating procedures (SOPs), work instructions, and knowledge resources.
• Support organizational change initiatives through stakeholder engagement, communication, training, and adoption activities.

• Facilitate Agile team cadences and structured team events including planning sessions, stand-ups, retrospectives, backlog refinement, and quarterly planning activities.
• Apply Lean and Agile principles to improve collaboration, workflow visibility, transparency, accountability, and delivery effectiveness.
• Support teams in identifying and removing barriers, dependencies, and process challenges that impact performance and outcomes.
• Coach teams and stakeholders on continuous improvement practices, effective ways of working, and collaborative problem‑solving techniques.
• Partner with business leaders, product owners, and stakeholders to improve prioritization, alignment, and delivery of business value.

• Assist in the development and analysis of operational metrics, dashboards, and key performance indicators (KPIs).
• Utilize data to identify trends, measure outcomes, and support operational decision‑making.
• Collaborate with teams to identify opportunities for automation, enhanced reporting, and technology‑enabled process improvements.
• Leverage tools such as Azure Dev Ops, Power BI, Power Apps, Power Automate, SharePoint, and Microsoft 365 to support process improvement initiatives and organizational effectiveness.
• Support the development of solutions that improve information sharing, workflow management, reporting, and operational efficiency.

• Support Center of Excellence initiatives and organizational priorities as needed.
• Collaborate effectively with stakeholders at all levels of the organization.
• Maintain regular and predictable attendance.
• Consistently demonstrate compliance with HIPAA regulations, professional conduct, and ethical practices.
• Perform other duties as assigned.

• Bachelor’s degree in Business, Management, Information…