Relationship Banker ; Dalton Main Branch

Overview

Relationship Banker I is responsible for delivering an exceptional customer experience on the cash line and over the phone, processing transactions, identifying customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who seek growth opportunities.

• Provides a consistent optimal customer experience on the cash line while handling transactions such as deposits, withdrawals, payments, and other teller duties
• Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution)
• Develops relationships with customers and stays informed about the customer’s relationship with the bank
• Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings)
• Assists branch and team members with basic tasks to aid in customer problem resolution
• References internal specialists when more complex financial goals or needs are identified
• Follows bank processes, adheres to laws and regulations, and supports the Branch Manager’s duties; helps manage operational risk as part of the branch team
• Contributes to achieving branch targets by identifying customer needs and offering appropriate Regions solutions
• May conduct outbound calls to educate customers on emerging technology and assist with financial needs

This position requires tracking time for hours worked over 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer frequently, including typing and sustained monitor attention
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

• One (1) year of banking, cash-handling, and/or customer service experience

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

Full time

Pay ranges are based on market references for compensation decisions and vary with factors such as experience, skills, location, and performance. The target information below reflects market ranges for the position.

Job Range Target:

Minimum: $37,621.05 USD

Median: $44,536.00 USD

Incentive Plans: This role is eligible to participate in a formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that is flexible and comprehensive. The following benefits are typical and informational purposes, not a complete plan terms summary.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental, and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Benefits and plans may change at Regions’ discretion. To learn more about Regions’ benefits, review the information in the career site.

Dalton, Georgia

Equal Opportunity Employer, including Disabled Veterans. Job applications are accepted electronically through the Regions career site for a minimum of five business days from posting. Higher-volume postings may remain active longer due to business need.