Branch Manager; Walnut Ave. Branch

Job Description

At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance as needed to ensure associates are helping customers reach their financial goals by understanding and meeting customer needs.

Branches are expected to drive performance results through strong individual sales performance, ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch. Regions’ mission is to make life better for our customers and communities, and we are looking for candidates committed to fostering customer relationships, identifying needs, and creating a path to achieving financial goals.

• Lead a small team of branch associates responsible for contributing to new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions.
• Conduct outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships.
• Educate associates, customers, and surrounding communities about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online, and ATM offerings.
• Coach and develop branch associates through execution of iConnect – the Region's Sales, Service and Coaching process, with guidance from assigned mentor, senior level managers, and internal support partners.
• Provide consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs.
• Educate and advise customers on Regions Consumer and Business products and services, including all loan and deposit types and assisting with annuities and life insurance.
• Ensure a consistent optimal customer experience, including handling customers’ transactional needs as needed.
• Resolve escalated customer and associate issues and provide counseling to associates as needed in partnership with senior leadership and Human Resources.
• Manage recruiting and selection process for assigned branch.
• Maintain relationships with Line of Business partners and refer customers to an internal team of experts when additional complex financial goals and needs are recognized.
• Follow all bank policies, processes, procedures, and internal audit requirements, and ensure all associates in the branch complete delegated operational risk management duties as assigned.

• High School Diploma or GED.
• Two (2) years of Financial Services, sales, or sales management experience.
• Expected to obtain an active Life Insurance License within the first twelve (12) months and maintain continuing education for licensing requirements.
• Ability to work on Saturday as needed.

• College degree.
• Life Insurance License.
• Supervisory experience within the Financial Services industry.
• Five (5) years of banking and/or lending experience.
• Five (5) years of relationship-based client consultation experience.

• Ability to exhibit mastery of key advice, guidance, and education concepts.
• Ability to handle multiple priorities simultaneously.
• Ability to provide effective feedback and guidance.
• Excellent communication and customer service skills.
• Excellent leadership and problem‑solving skills.

Full time

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors that directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and, most importantly, performance in the job role. These factors vary by individuals, so pay will also vary within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for the position’s location and level.

• Job Range Target:…