Sr Director of Corporate Quality, Residential Manufacturing

The
** Sr Director of Corporate Quality for Residential Manufacturing
** serves as the voice of the customer of the Residential Division, ensuring products are launched, manufactured, sourced, and supported in a way that consistently meets customer expectations while protecting Shaw from quality, claims, and reputational risk. Reporting to the VP of Enterprise Excellence, this leader provides strategic and hands-on leadership across residential product quality, supplier quality, claims risk mitigation, and quality systems—driving measurable reductions in cost of poor quality, strengthening quality governance, and developing a strong quality leadership bench for the future.

* This role will work from our Dalton, GA corporate campus in a hybrid way ~3 days per week.
* ** Responsibilities:
** Ensure Robust Quality Systems and Controls across the Residential division, including Quality Assurance of Design, Quality Assurance of Product, Quality Management Systems (SMS, ISO), Management of Change, Customer Experience feedback and field performance

Serve as a Gatekeeper for New Product Launches, partnering with R&D, Corporate Quality, and the business to ensure products meet customer expectations and regulatory requirements before launch.

Provide Strategic Influence Across the Enterprise, acting as a trusted advisor to Residential leadership, Sales, Customer Experience, R&D, Supply Chain, Manufacturing, and Customer Service.

Maintain an Active Role on Strategic and Transformation Teams, particularly initiatives focused on quality, waste reduction, and customer satisfaction.
** Requirements:
** Minimum 5+ years of progressive quality leadership experience in a manufacturing environment.

Demonstrated experience leading divisional, enterprise or corporate-level quality programs, not solely plant-level quality.

Strong working knowledge of quality systems and governance, including ISO-based systems, audits, corrective action, and management of change. Proven ability to analyze complex data and communicate insights effectively to senior leaders and cross-functional partners. Experience influencing without direct authority and standing firm on quality decisions in ambiguous, high-pressure environments. Strong communication skills with internal partners and external customers.

Proficiency with standard business tools including spreadsheets, data analysis, and reporting software.

Ability to travel domestically and internationally as required; must be able to work effectively in manufacturing and supplier environments.

Quality leadership experience running corporate quality programs within building materials, building products, construction-related manufacturing, or adjacent industries serving residential/retail/home center customers similar to Shaw. Experience managing customer claims, warranty exposure, and field performance issues. Experience leading quality efforts during business transformations, downturns, or high-change environments.
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* Competencies:

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* ** Global Flooring Provider
** Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide.
** Operational Excellence
** Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world.
** Award Winning
** The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation.
** We Sustain Human Ability
**** Community Partner
** From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively.
** In The News
** There is always something new and exciting happening ck out our news page to read our recent press releases, company blog posts, sustainability reports and more!
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