General Manager; Bench - Tennessee

General Manager

As a General Manager (GM) with America's Thrift each day will be filled with challenging and exciting work where every day is different! GMs are responsible for inspiring their leadership team and team members to live out the America's Thrift mission and Values while upholding the company culture. GMs are responsible for partnering with their District Manager and Store Leadership Team to meet financial goals to generate the revenue and donations necessary to support the mission operations and community programs provided by America's Thrift.

GMs should empower their team while creating an environment for personal and professional growth. The GM must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and building community rapport with an emphasis on customer relations. Ultimately, you build your team: hiring, training, and developing team members.

Supporting the mission is a complex job, but you will get a sense of fulfilment like no other. More importantly, you will get to be a part of a company that is committed to improving our local communities and charity partners!

• Leading ASM's to manage their retail supervisors, processing supervisor and dock supervisor as they oversee their respective team members.
• Interviews and hires candidates for employment with America's Thrift and helps to identify and recommend employees with proven performance for advancement.
• Leads by example to create a culture based on trust, employee development, and ongoing engagement.
• Continuously focuses on employee development, bench building, and succession planning to support the ongoing growth of America's Thrift.
• Monitors and trains employees within the designated period regarding their job duties and all aspects of their employment with America's Thrift.
• Coaches, counsels, and leads ASM, supervisors and team members with regards to the performance of their job duties and, when necessary, issues disciplinary actions such as written or oral discipline, or other remedial measures to employees.
• Partners with Assets Protection (AP) team and/or People and Culture Business Partner (PCBP) to investigate incidents involving company property, equipment, and/or personnel. Must take appropriate action from the result of investigations conducted in partnership with the District Manager (DM) and PCBP.
• Regularly makes use of company reports to create and maintain sales floor layouts to maximize sales.
• Exercises independent judgment in assigning daily job duties to ASM's, supervisors and team members to achieve daily operational tasks.
• Coordinates and ensures accuracy of deposits and change orders.
• Notifies management immediately of any cash, register, and/or operating issues.
• Partners with DM and PCBP to report any harassment or EEOC issues at the store.
• Conducts onboarding and orientation and ensures that all documents are valid, complete, and accurate.
• Oversees store operations, resources, and budgets for the location and ensures all goals are met or exceeded.
• Creates an atmosphere of ongoing exceptional customer service to internal (team members, peers, other departments) and external customers (donors, customers, charity partners).
• Manages inventory levels of all merchandise categories and oversees all production levels and quality of merchandise to the sales floor to optimize revenue generation.
• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
• Responsible for presentation and merchandising standards on the sales floor.
• Responsible for maintaining a safe environment for customers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
• Complies with and enforces company policies, standards, and values.
• Other duties as assigned by management.

• At least 5 years of management experience in retail, production, logistics, or processing environment, or 2 years of successful,…