Operations Specialist

Description

We’re looking for a detail-oriented and proactive LTL Operations Specialist to join our logistics team. In this role, you will serve as a key point of contact for carriers and provide essential support in managing the daily movement of Less Than Truckload (LTL) freight. You’ll help ensure timely pick-ups, deliveries, and high-quality service while strengthening carrier relationships and maintaining operational accuracy.

• Enter and maintain customer profiles and shipment details in McLeod TMS
• Schedule and coordinate LTL pick-ups and deliveries with carriers and customers
• Track in-transit shipments and provide real-time updates
• Solicit and evaluate freight quotations for both spot and contract rates
• Manage carrier data, negotiate rates, and maintain capacity relationships
• Dispatch drivers in accordance with established procedures and customer expectations
• Monitor shipment status and update systems to ensure accurate records from origin to delivery
• Collaborate daily with the operations team to align on service execution
• Follow standard operating procedures and contribute to continuous process improvements

• Minimum 2 years of experience in logistics operations, with emphasis on LTL freight
• Experience using McLeod software is strongly preferred
• Experience using DAT to source and book carriers
• Strong communication, coordination, and organizational skills
• Proficiency in Microsoft Excel and general TMS usage
• Bonus:
  Familiarity with port or drayage operations is a plus