Administrative Services Manager

Company Overview

EKI Environment & Water, Inc. (EKI) is an employee‑owned, full‑service, engineering and environmental sciences consulting firm serving private‑ and public‑sector clients throughout the United States. If you are interested in improving the environment and advancing your career, then EKI is the place for you.

The Administrative Services Manager reports to the Chief Operating Officer (COO) and leads EKI’s administrative function, overseeing Administrative Coordinators, Librarian, Project Assistants, and Facilities Manager. This role is responsible for delivering consistent, high‑quality administrative support across all office locations, driving operational efficiency, and partnering with leadership to advance company‑wide initiatives.

• Directly manage the Administrative Coordinators, Librarian, Project Assistants, and Facilities Manager, collectively referred to as Support Services. Provide mentorship, training, performance management, and standardization of best practices across all office locations.
• Establish and maintain consistent administrative policies, procedures, and workflows across the firm, and serve as the primary point of escalation for administrative matters.
• Conduct regular team meetings and one‑on‑ones with the Support Services team to ensure alignment, accountability, and clear communication.
• Partner with Human Resources on employee relations matters for the Support Services team, including coaching, corrective action, performance improvement plans, and other personnel actions.
• Facilitate Administrative Coordinators’ coordination with the Executive Team, ensuring seamless administrative support to leadership.
• Develop and monitor administrative budgets, including staffing, supplies, equipment, and vendor spending.
• Assist with development and implementation of corporate operational processes, including policy development, training, and compliance monitoring.
• Track key performance indicators (KPIs) for the administrative function and report progress to the COO.
• Support implementation of the corporate and technical training programs including scheduling, employee enrollment, uploading and tracking in the HRIS, etc.
• Oversee company‑wide records and information management programs, including retention policies, electronic and physical filing standards, and document control aligned with company and regulatory requirements.
• Leverage the use of technology to enhance Support Services functions.

• Oversee the Facilities Manager in facilities‑related operations across all EKI locations, including office moves, space planning, vendor relationships, building services, and a safe, productive, and welcoming work environment.
• Manage vendor negotiations, contracts, and service agreements to ensure quality and cost efficiency, and oversee office supply, equipment, and procurement programs across all offices.
• Partner with the Health and Safety team to maintain office‑level safety programs across all locations, including emergency action plans (EAPs), evacuation drills, first aid/AED readiness, building security and access control, and ergonomic assessments.
• Ensure consistent front‑desk operations, visitor experience, and package and courier coordination across all office locations.
• Oversee the Librarian in maintaining EKI’s technical library, reference resources, and research support services for project teams.
• Oversee the Project Assistants in supporting project teams with deliverable QA/QC review and production.
• Expand roles and responsibilities of Project Assistants based on the needs of project teams and client requirements.
• Coordinate with IT on office equipment, conference room and audio‑visual technology, new‑hire workstation setup, and the rollout of firm‑wide systems impacting administrative workflows.

• Partner with the Operational Departments and Finance/Accounting for onboarding, training, and policy and process implementation.
• Lead planning and execution of onsite and offsite company events, meetings, and retreats, ranging…