Team Lead, Retail

DICK'S Sporting Goods seeks a Team Lead to guide daily store operations in a fast-paced, sports-focused retail environment. You will lead and coach associates on the sales floor, ensuring exceptional customer service, accurate transactions, and strong product presentation. Responsibilities include supporting opening and closing procedures, cash handling, and loss prevention, while monitoring KPIs to drive results. You'll help train new teammates, resolve customer issues, and foster a culture of teamwork, integrity, and inclusion, giving athletes and outdoor enthusiasts an outstanding store experience.

Responsibilities

• Lead daily store floor operations to deliver outstanding customer service and sales results
• Coach, motivate, and schedule associates to meet performance and service standards
• Support opening and closing procedures, cash handling, and loss prevention protocols
• Ensure merchandise is well-presented, stocked, and aligned with company standards
• Assist in training new team members on products, systems, and service expectations
• Monitor KPIs and provide feedback to drive continuous improvement
• Resolve customer issues with professionalism and a solutions-focused mindset
• Promote a culture aligned with sports, teamwork, integrity, and inclusivity
• Collaborate with store leadership on events, promotions, and community initiatives
• Maintain a clean, safe, and compliant store environment

Required Skills

• Retail operations
• Team leadership
• Customer service
• Cash handling
• Merchandising
• POS systems
• Inventory management
• Loss prevention
• Scheduling
• KPI tracking