Billing Order & Documentation Specialist

Job Summary

Responsible for managing billing orders and ensuring completeness, accuracy, and consistency of all supporting documents prior to invoicing. The role acts as a coordination point between Operations, Billing, and AR to ensure jobs are properly documented, billable events are captured, and invoices are issued without delay or dispute.

• Minimum: Diploma in Accounting, Finance, Business Administration, Logistics, or related field
• Preferred: Bachelor’s Degree in Accounting, Finance, Business Administration, or Logistics Management

• Minimum: 1 year experience in documentation, billing support, operations coordination, or accounting
• Preferred: 1–2 years experience in logistics, freight forwarding, customs clearance, transportation, ops

• Strong understanding of logistics documentation (BL, AWB, Delivery Notes, Service Orders), high attention to detail and document control, ability to coordinate with multiple departments, basic understanding of billing and revenue processes
• Good MS Excel and data entry skills, effective communication and follow-up skills

• None

• Receive and review billing orders from Operations to ensure completeness and accuracy
• Verify supporting documents for each job (BL, AWB, delivery notes, service confirmations)
• Ensure all billable services are properly captured before invoicing
• Coordinate with Operations and Sales to obtain missing or incorrect documents
• Maintain organized records and filing of job documents
• Update billing order status and documentation trackers accurately
• Support the Billing team by providing complete and verified billing packs
• Assist in reducing billing delays and invoice disputes caused by documentation gaps
• Ensure compliance with internal SOPs and revenue assurance requirements
• Support periodic billing cycles (billing-weekly / monthly)
• Respond to internal and customer queries related to documentation
• Perform any other related tasks assigned by the Line Manager