Business Development Manager
Listed on 2026-01-01
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Business
Business Development, Business Management
Role Profile: Business Development Manager – Jadeer Logistics Services Company LLC
Position Title: Business Development Manager (BDM) (CDO) / Chief Operating Officer (COO)
Location: Head Office – Saudi Arabia (with frequent field visits to operational site)
Role
Purpose:
The Business Development Manager is responsible for driving Jadeer Logistics’ commercial growth agenda across all core service lines:
Freight Forwarding, Customs Clearance, Transport, Container Terminal Handling, ISO Tank Depot, Warehousing & Distribution. This role focuses on identifying new market opportunities, developing strategic partnerships, managing key accounts, and ensuring revenue expansion aligned with Vision 2030 logistics transformation objectives and Jadeer’s growth roadmap.
Strategic Growth & Planning: Develop and implement multi‑year business development strategies aligned with Jadeer’s corporate objectives and market expansion roadmap. Translate the company’s Vision 2030‑aligned logistics strategy into actionable commercial plans per service line. Conduct market and competitor analysis to identify new business opportunities in B2B, industrial, and SME segments. Build annual revenue and margin targets for each business unit (Freight, Transport, Terminal, ISO Tank, Warehousing).
Business Development Execution: Lead pipeline generation and conversion across domestic and regional markets (KSA, GCC). Establish and maintain long‑term partnerships with ports, free zones, industrial cities, and global forwarders. Oversee tendering, proposal development, and contract negotiations ensuring profitability and compliance. Develop customer segmentation strategies—Institutional, Strategic, and SME—and tailored commercial offers.
Cross‑Functional Integration: Collaborate closely with Operations, Finance, and Compliance to ensure commercial feasibility and service readiness. Align BD activities with operational capacity (fleet, warehousing, depot readiness, manpower, and system availability). Support digital enablement of BD processes through CRM systems, dashboards, and performance KPIs.
Customer Relationship & Retention: Develop account management frameworks ensuring high retention and recurring revenue. Conduct regular customer business reviews to track satisfaction and cross‑sell opportunities. Resolve escalated client issues in collaboration with operational and compliance teams.
Performance Monitoring & Reporting: Track and report BD performance through KPIs: pipeline value, conversion ratio, new client revenue, gross margin growth, and customer retention rate. Prepare periodic reports and market intelligence updates for management. Lead BD team meetings, performance reviews, and pipeline forecasts.
Key Performance Indicators (KPIs)- Annual Revenue Growth (Overall) ≥ 15% YoY
- Gross Margin per Service Line ≥ 20%
- Pipeline Conversion Rate ≥ 30%
- Customer Retention Rate ≥ 90%
- New Strategic Accounts ≥ 5 per year
- Proposal Turnaround Time ≤ 5 working days
- CRM Utilization ≥ 90% adoption
- Strong commercial acumen and financial analysis skills.
- Deep understanding of end‑to‑end logistics operations (transport, forwarding, warehousing, ISO tanks, terminals).
- Strategic thinking with hands‑on business execution.
- Negotiation and stakeholder management excellence.
- Customer‑centric mindset with a solution‑based selling approach.
- Strong analytical and presentation capabilities.
- Digital proficiency (CRM, Power BI, TMS/WMS/DMS integrations).
Bachelor’s degree in Logistics, Business Administration, or Supply Chain Management (Master’s preferred).
Minimum 8–12 years of progressive experience in logistics, freight forwarding, or supply chain business development.
Proven track record in achieving revenue and profitability targets across multiple logistics services.
Experience in leading a BD team and coordinating with cross‑functional departments.
Familiarity with Saudi logistics ecosystem, Vision 2030, Mawani, and TGA regulations.
Personal Attributes- Entrepreneurial and results‑driven.
- High communication and networking skills.
- Strong leadership and mentorship capabilities.
- Ability to operate in a fast‑paced, multi‑service logistics environment.
- Integrity, resilience, and ownership mindset.
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