Sales team leader

Job Summary

The Sales Team Leader will oversee daily sales operations, guide the sales team, and ensure effective coordination between customers and internal departments. The role involves managing sales activities, supporting the team to achieve targets, improving customer communication, and ensuring smooth execution of sales processes from inquiry to delivery.

• Lead, supervise, and support the sales coordination team to ensure efficient workflow.
• Oversee order processing, quotation preparation, and follow-up with clients.
• Monitor the sales pipeline, track customer inquiries, and ensure timely responses.
• Coordinate with sales executives, logistics, accounts, and other departments for smooth operations.
• Assist in preparing sales reports, forecasts, and performance summaries.
• Maintain strong customer relationships and ensure high levels of customer satisfaction.
• Train team members on sales processes, communication standards, and documentation practices.
• Ensure the sales team follows company policies, procedures, and service quality standards.
• Resolve escalated customer issues and provide effective solutions.
• Support sales initiatives to meet monthly and annual sales targets.

• 5–8 years of experience as a Sales Coordinator or in a similar sales support role.
• Bachelor’s Degree in Business Administration, Marketing, or related field.
• Strong computer proficiency (MS Office, CRM systems).
• Excellent verbal and written communication skills.