Veterinary Client Service Representative

Description

Estrella Veterinary Hospital is looking for a Full Time Client Service Representative to join our amazing team!

In the world of veterinary medicine, the position of Client Service Representative is exciting, fast paced, and rewarding. Individuals with impeccable organizational skills, flawless customer servicecommunicationsand unsurpassed multitasking abilities will havegreat successin this position. We are willing to train the right person for the role.

Estrella Veterinary Hospital has been providing excellent veterinary care in our community for over 40 years. We currently are a3 doctorpracticelocatedin Capistrano Beach. We offer an amazing benefits package which includes health, dental, vision, life, 401k, paid time off as well as generous pet benefits!

Passionate about pets and providing exemplary customer service and exceptional patient care, Join our team!

We are looking forfull timeteam members available to work4-10 hour shifts per week, including Saturdays.

• Provide friendly, informative customer service in person and over the phone
• Triage patient needs to appropriate staff
• Answer multi-phone line, address customer needs, schedule and confirm appointments
• Followup with clientsregardingoutstanding needs
• Client check-in and out; processing payments
• Conduct cash control
• Create andmaintaindigital patient files
• Ensure lobby is clean and inviting
• Open and close hospital
• Other tasks as the team and hospitalrequire

• Veterinary industry experience preferred but not required
• Minimum of two years of work experience in customer service
• Proficient with MS Office software; familiarity with veterinary practice management software preferred
• Ability to multi-task while managing high call volumes
• Excellent communication skills (verbal and written)
• Strong attention to detail
• Process end-of-day cash calculation
• Comfortable around all companion animals

Compensation:$18-$21/hr depending on skillset and experience.