Customer Experience Rep; Mail and Recpetion

Customer Experience Rep (Mail and Reception)

Join to apply for the Customer Experience Rep (Mail and Reception) role at Exela Technologies
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Process and distribute incoming mail to corporate employees. Manage outgoing packages, package items, ensure proper labeling, and arrange pickups from the post office, UPS, Fed Ex, or other carriers. Perform reception duties including phone coverage, front‑door administration, and security. This position also includes administrative duties.

We offer comprehensive health and wellness plans, including medical, dental, vision coverage for eligible employees and family members; paid time off; commuter benefits; supplemental income protection, and a 401(k) retirement savings plan. Participants also have access to financial wellness resources and retirement planning services.

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, transitioning military members, veterans, reservists, National Guard members, military spouses, and their families. Consideration is given regardless of military rank or specialty.

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

• Batch documents and organize them for data entry processing.
• Enter data from source documents into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
• Perform verification tasks as required, checking for accuracy and identifying errors.
• Make corrective entries as indicated by verification results or other warnings.
• Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
• Operate peripheral equipment as part of the data entry process.
• Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors such as dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities such as twisting, bending, and climbing.
• Previous experience with data entry is advantageous.

The pay range for this position starts at $20.00 an hour; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.