Office Assistant

We are a fast-paced and growing family-owned, family-run business looking for an experienced office assistant.

• Handle incoming customer inquiries via phone, text, and email in a courteous and professional manner.
• Greet walk-in customers and provide assistance.

• Ordering and maintaining office supplies and equipment.
• Handling incoming and outgoing packages.

• Maintain detailed records of customer interactions, transactions and work performed.
• Update customer information and ensure data accuracy.
• Maintaining and organizing physical and digital files and database records.

• Work closely with other departments to ensure seamless customer experiences.
• Deliver administrative support for office staff, sales team and service/installation departments.
• Manage salesman's appointment calendars.

• Adhere to customer service policies and procedures.
• Meet or exceed performance goals related to customer satisfaction, quality, and productivity.

• Proven customer support experience as a client service representative
• Strong phone contact handling skills, active listening, and proper phone etiquette
• Ability to multitask, prioritize, and manage time effectively
• High school diploma or equivalent; college degree preferred
• Proficiency in Microsoft Office and Quick Books (min of 3+ years required)
• Outstanding computer skills

• Competitive salary
• 401K with match
• Paid time off/holidays

Monday-Thursday 8:30am-4:30pm;
Friday 11:30am-4pm;
Saturday 9am-12pm (rotating approx. one Sat a month) after approx 6-9 months of training.