Sr. Business Analyst

Position Overview

The Senior Business Analyst serves as a subject matter expert within the Defined Benefit Operations team and is responsible for performing and reviewing complex pension benefit calculations.

• Perform and review complex Defined Benefit calculations including late retirements, QDROs, RMD, and non‑routine scenarios.
• Interpret and apply plan provisions, regulatory requirements, and administrative practices to ensure accurate calculations.
• Support issue resolution by researching discrepancies, identifying root causes, and recommending corrective actions.
• Partner with cross‑functional teams to improve calculation accuracy, operational efficiency, and client satisfaction.
• Provide coaching, training, and technical guidance to junior staff.
• Assist with audit requests, compliance activities, and ongoing quality control.
• Take on supporting role with projects or special assignments.

• Bachelor’s degree in Business Administration or a relevant field; or equivalent work experience required.
• 3+ years of industry experience in retirement, group benefits administration, insurance, or Human Resources consulting preferred.
• 5+ years of client service experience preferred.
• In‑depth knowledge of Defined Benefit products and services required.
• Strong knowledge of Excel and relational database queries required.
• Computer proficiency with Microsoft business application software required.
• Strong math aptitude and high attention to detail required.
• Excellent communication skills required.
• Strong interpersonal skills and ability to partner with other areas.
• Strong organizational skills, including ability to prioritize work under tight deadlines.
• Ability to multi‑task in a fast‑paced environment and handle requests confidentially and professionally.
• Must be self‑motivated, adaptable, and flexible.

• Exposure to Defined Contribution and non‑qualified knowledge.
• Project coordination or management experience.
• Involvement in plan design changes or major transitions such as mergers, plan freezes, conversions, or system migrations.
• Advanced data analytics or reporting skills (e.g., building executive‑level dashboards or trend analysis around calculation errors or participant outcomes).

Salary Range: $60,000 – $80,000.00 USD. Annual actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

• Comprehensive total rewards package highlighting competitive salary and bonus structures.
• Minimum 3 weeks of vacation.
• Flexible benefits plan to meet needs of you and your family.
• Flexibility to work in‑office, virtually or a combination of both.
• Generous company‑matched 401K.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more…

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. We hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.