Registration Manager

Registration Manager

Location:

Remote (U.S.) or Hybrid (Southport, CT)

Position Type:
Full-Time/Non-Exempt, Mid-Level

Lincoln Healthcare Leadership is seeking a Registration Manager to play a key role in managing attendee-facing logistics and delivering a seamless, high-touch registration experience across our conferences.

This highly visible, mid-level role is responsible for the full lifecycle of the registration process—including registration website build and management, attendee communications, housing, transportation, and badge production. From initial engagement through on-site execution, the Registration Manager ensures every touchpoint reflects a refined, anticipatory approach to service.

Supporting programs at luxury resorts, this role regularly engages with C-level executives and senior leaders, requiring a high degree of professionalism, poise, and attention to detail. Working closely with the Event Operations team, the Registration Manager helps maintain data integrity, optimize operational processes, and deliver exceptional customer service.

This role is ideal for a detail-oriented professional with experience in event logistics and a passion for creating high-quality attendee experiences.

• Manage the registration process and ensure accuracy and efficiency across all platforms.
• Build and manage CVENT registration sites, including attendee segmentation, workflows, integrations, and reporting.
• Maintain data integrity and ensure all registration information is accurate and up to date.
• Provide technical support and troubleshooting for internal teams and attendees.

• Serve as the central point of contact for all attendee-related communication.
• Oversee development and distribution of registration communications, including confirmations, housing details, transportation logistics, attendee list and event updates.
• Ensure all communication reflects a polished, high-touch ("white glove") experience.
• Maintain responsiveness and accuracy, adhering to 24-hour response standards.

• Manage key logistical components of the attendee experience.
• Serve as primary liaison with hotel partners, managing rooming lists, audits, overflow block, and room block performance.
• Serve as primary liaison with transportation partners, coordinate attendee and staff transportation, including manifests, scheduling, and vendor communication.
• Oversee badge production, including design, data accuracy, and timelines, and act as primary contact for badge vendors.

• Support registration operations during conferences.
• Lead onsite registration and attendee check‑in processes.
• Assist sourcing, training, and overseeing temporary onsite staff.
• Address attendee needs and ensure a smooth, organized experience.

• Maintain accurate attendee data and manage ongoing updates.
• Identify opportunities to improve workflows and streamline processes.
• Provide support across the Event Operations team as needed.

This job description outlines the primary responsibilities of the role but is not intended to be an exhaustive list. Additional duties may be assigned as needed to support team and organizational priorities.

This role reports to Senior Director, Event Operations and works closely with the Event Operations team, as well as cross-functional teams including Sales, Marketing, Education and external vendors. Strong collaboration and communication are essential to ensure alignment and successful execution.

• Strong organizational skills with the ability to manage multiple processes, deadlines, and details.
• Detail‑oriented, with a focus on accuracy and quality.
• Strong interpersonal skills, comfortable communicating with attendees and stakeholders at all levels.
• Customer service‑focused, with a commitment to delivering a high‑quality attendee experience.
• Proactive and assertive in managing tasks and driving timelines forward.
• Strong written and verbal communication skills.
• Tech‑savvy, with experience working across systems and tools.
• Refined…