Assistant Manager

Job Details

Location:

Danbury, CT 06811

Position Type:
Full Time

Education Level: High School or Equivalent

Salary Range: $19.44 Hourly

Travel Percentage:
Negligible

Job Shift: Evenings and Weekends

Job Category:
Customer Service

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The assistant manager will oversee a wide variety of areas within Planet Fitness, focusing on managing front desk personnel, assisting the general manager, and ensuring effective day-to-day activities at the front of the house. The assistant manager must multi‑task in a fast‑paced environment, meet strict deadlines, delegate meritoriously, communicate effectively with management, and provide superior customer service to members and guests.

• Understand and drive club metrics in alignment with business performance
• Develop knowledge of club services, programs, and products as well as key competitors
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and adjust execution to improve performance
• Communicate and uphold company standards and lead by example for delivering the organization’s mission, vision, and values; manage a clean, friendly, and well‑maintained club
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness
• Develop and maintain cleaning duties for front desk employees and oversee overnight employees
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager, and Human Resources
• Provide shift coverage for employees when there are call‑outs or vacancies, or assist the club manager with shift coverage when no other employees are available
• Oversee club audits to ensure that all areas of the club are clean, neat, organized, and in “like‑new” condition
• Mentor Front End employees to promote career growth through training, development, and performance assessment
• Perform other duties as assigned by the club manager

• Basic computer proficiency (Microsoft Suite)
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision‑making skills
• Self‑starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills required
• Superior customer service skills, preferably in the fitness industry
• Solid supervisory, diplomacy, and listening skills
• Hard‑working, enthusiastic, and energetic
• Strong problem resolution skills
• Physical requirements:
  
  ability to talk and hear, sit, stand, use hands and fingers; must stand, walk, reach with arms and hands, climb or balance; stoop, kneel, crouch or crawl; frequently lift and move up to 50lbs; occasionally lift up to 75lbs

• High School Diploma or Equivalent required (Associate’s degree preferred)
• 6 months of Supervisor or Manager experience in a restaurant or retail environment in a high‑volume atmosphere (1 year preferred)
• Familiarity with Microsoft Office applications (Word, Excel)
• Bi‑lingual preferred

• Monday: 12:00pm – 9:00pm
• Tuesday: 1:00pm – 9:00pm
• Wednesday: 1:00pm – 9:00pm
• Thursday: 1:00pm – 9:00pm
• Friday: OFF
• Saturday: 6:30am – 2:00pm
• Sunday: OFF

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD, and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer.