Process Improvement Intern

As aProcess Improvement & Project Management Intern,you’llhelp transform how Gorilla Commerceoperatesby turninghigh touch, manual workflows into scalable, automated processes within Logistics. This role exists to accelerate our automation efforts and reducemanual workas we continue to grow.

You’llworkcross functionally to document processes, assess automation readiness, and help bring solutions to life—leaving behind real, measurable impact.

• Identify high-volume, manual workflows and document current stateprocessesend-to-end
• Create clear, standardized SOPs and process maps to support automation and scalability
• Evaluate process readiness for automation andidentifyimprovement opportunities
• Recommend process simplifications to reduce rework and operational risk
• Quantify potential efficiency gains, time savings, and automation impact
• Partner with Operations and IT to identify appropriate automation solutions
• Implement and test automation using available tools, or scopetimelines and requirements forIT ledprojects
• Support testing, validation, and documentation for inflight automation initiatives

• Currently pursuing a degree in Business, Analytics, or a related field
• Strong analytical and problem-solving skills
• Ability to document processes clearly and logically
• Comfortable working across teams and asking thoughtful questions
• Organized,detail oriented, and able to manage multiple work streams
• Strong time management and organizational skills
• Proficiency in Excel and basic data analysis
• Clear written and verbal communication
• Comfort learning new tools and systems
• Detail oriented with aproblem-solving mindset

• Exposure to process improvement, automation, or operations work
• Interest in logistics,systems, ortechnology enabledsolutions

We welcome teammates from all backgrounds, identities, and experiences. If you thinkyou’rea great fit, we encourage you toapply.