Account Executive Account Management

Support the Account Manager in achieving client satisfaction, maximizing client retention, and increasing Share Of Solutions (SOS). Ensure quality customer service by addressing and resolving client complaints and service issues. Recommend process improvements as needed. Assist the Account Manager with project development, deliverables, and billing. Act as the primary client contact in the Account Manager's absence.

• Obsess about Growth:
  Focus every day on making a big impact and accelerating growth. Research and resolve client billing issues, monitor client invoicing and manage aged debt issues, and assist in monitoring client SLAs, CTQs, and service rating goals.
• Always Find a Better Way:
  Foster positive relationships with Cartus’ internal departments and external suppliers. Explore and embrace what is possible by maintaining data integrity, creating and analyzing reports, and recommending revisions to client policies.
• Achieve Exceptional Results:
  Take decisive action and deliver on your commitments. Create and produce client dashboard reports, advocate for clients with suppliers, participate in client meetings, and assist in preparing for quarterly and annual client meetings, proposals, presentations, and projects.
• Relentlessly focus on talent:
  This role is designed to provide progressive exposure to Account Management responsibilities. The employee will develop client relationship management, commercial, project leadership, and strategic account management skills, creating a pathway toward future Account Manager opportunities.

• Research and resolve client billing issues.
• Monitor client invoicing and manage aged debt issues.
• Maintain data integrity for client matrix requirements.
• Assist in monitoring client SLAs, CTQs, and service rating goals.
• Create and produce client dashboard reports; propose effective solutions to meet goals.
• Analyze reports related to account management issues and initiatives.
• Maintain accurate reporting by updating internal databases.
• Advocate for clients with suppliers, communicating client needs and relocation policies.
• Foster positive relationships with Cartus’ internal departments and external suppliers.
• Review and recommend revisions to client policies.
• Conduct ad hoc and routine analysis of client expenditures and volume goals.
• Participate in client meetings as requested.
• Assist in preparing for quarterly and annual client meetings, proposals, presentations, and project.
• Serve as first point of contact for initiation-related questions from clients & internal teams
• Coordinate and follow through on client action items arising from meetings, reviews, audits, and projects.
• Support implementation of new client policy and policy changes
• Coordinate set up of new client divisions and service scope, liaising with cross-functional teams to ensure compliance, commercial strength & successful delivery
• Lead continuous improvement initiatives with providers
• Lead selected client meetings, participate in strategic partnership reviews, lead project discussions
• Prepare client-facing recommendations and present findings
• Build and maintain relationships with internal and external stakeholders
• Collaborate with the Account Manager to identify opportunities to expand services and increase Share of Solutions (SOS).
• Represent the account within internal stakeholder forums and cross-functional meetings.
• Act as a trusted partner by taking ownership of defined client programmes
• Lead and coordinate client projects from project planning through implementation, including stakeholder management, timeline tracking, risk management, communication, and reporting
• Support contract deliverables, renewal discussions and governance requirements across assigned accounts.
• Analyze account trends and provide recommendations to drive value for the client and Cartus

• Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these.
• Obsess about Growth : focus every day on making a big impact and accelerating growth
• Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people
• Always Find a Better Way: explore and embrace what is possible
• Achieve Exceptional Results: take decisive action and deliver on your commitments

• Demonstrated ability to build credibility and influence stakeholders at multiple levels.
• Experience leading projects or coordinating cross-functional initiatives.
• Strong commercial awareness and understanding of client business objectives.
• Ability to communicate confidently with senior client stakeholders.
• Proven ability to manage competing priorities while maintaining high levels of client satisfaction.
• Demonstrated leadership potential and desire to progress into an Account Management role.
• Demonstrated ability to drive outcomes and maintain momentum in complex or ambiguous situations.
• Thrives in fast-paced environments, progressing work…