Service & Route Coordinator

Locations

Danbury, 28 Eagle Rd, Danbury, CT 06810, USA

• Rate: $22 USD per hour
• Customer Service
• Full-Time
• Requisition #: SERVI
  008256

Join Culligan by Water Co as a Service/Route Coordinator!

Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by Water Co is looking for a Service/Route Coordinator to join our team!

At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.

Pay: $19-22/hour

Why Join Culligan?

• Medical, Dental and Vision insurance
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)
• Tuition Reimbursement
• Life Insurance

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
• Provide in-person customer support and assist with service-related questions
• Optimize service schedules and assign routes to ensure efficiency for field technicians
• Set up and maintain customer accounts
• Track service completion and collaborate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

• 1+ years of customer service experience, route coordination or operations (preferred)
• High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem‑solve, prioritize tasks and adapt in a dynamic environment

Decisions and criteria governing the employment relationship with all employees at Culligan by Water Co are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Culligan is an Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.