Customer Experience Rep

Summary

Looking for an outgoing, creative, and sales-oriented individual with strong administrative and organizational skills who will be responsible for following up on leads, answering phones, scheduling appointments, talking with customers, building customer relationships, assisting in coordinating and developing outreach events and networking opportunities, utilizing our CRM system (Moe Go). Team-oriented attitude with a willingness to collaborate and support co-workers.

Works regular scheduled store shifts (early morning & midday to early evening)

Fully understands Central Bark’s science-based approach to Whole Dog Care to confidently explain it to new and existing customers.

Upload daily photos to the photo reel in the lobby.

Jump in as needed to help the Canine Enrichment Specialists by running dogs to and from playgroups to keep rotations flowing smoothly. Hand off dogs to and from owners and ensure a smooth check-in and check-out process.

Record and follow up on all leads through the Moe Go CRM system. Maintaining a system for follow-ups, lead reviews, and information

• Win-Win Mentality – Works toward solutions that benefit both the dogs and the team.
• Accountability & Ownership – Takes full responsibility for assigned duties and follows through on commitments.
• Collaboration & Teamwork – Works effectively with co-workers and communicates respectfully.
• Emotional Intelligence – Recognizes and responds to the needs and behaviors of dogs and people.
• Problem-Solving & Quick Thinking – Makes informed decisions when handling unexpected situations.
• Reliability & Dependability – Arrives on time, follows schedules, and completes tasks without supervision.
• Teachable & Strong Desire to Learn – Open to feedback and actively seeks knowledge and skill development.
• Customer Service – Provides friendly and professional service to all dog owners.
• Comfort with Cleaning & Physical Tasks – Willingness to handle waste, clean up messes, and maintain hygiene standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to problem solve and make quick decisions in a fast–paced environment.

Sales, customer service, social media management and/or marketing experience is preferred. Prior work with canines is helpful in this role, but your experience may have also been acquired in the form of pet ownership or previous pet ownership.

Ability to perform a variety of demanding physical activities, including lifting a minimum of 50 pounds (whether it is a bag of dog food, a crate or a dog), standing for long periods of time. Typing for extended periods of time is also required.

Ability to verbally and in writing communicate effectively with customers and staff is a must. Customer Experience Reps must be able to read and write accurately. Ability to read dog information including names, medication and feeding instructions, schedules and the like. Spanish speaking a plus.

Basic measuring and counting abilities as related to cleaning, medications, feeding or explaining credit card charges.

Knowledge, understanding and experience with Windows-based applications are preferred. Prior experience in email marketing and social media management platforms is a plus.

Ability to define problems, see opportunities, and analyze data as it relates to growing sales from both existing and potential customers. Ability to deal with customers and their complaints and either handle them or direct them to the appropriate channel (i.e. a manager) to find a solution to their problem.

• Opportunities for growth and advancement.
• Hands‑on experience in a structured, positive‑reinforcement‑based dog care environment.
• Employee discounts for daycare/boarding and additional benefits based on role and employment status.
• A supportive and team‑focused work environment.

This job description outlines the general nature and key responsibilities of the Customer Experience Representative. Duties and responsibilities may change as needed to support the needs of the facility.