Deposit Ops Specialist

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Full Time West Street, Danbury, CT, US

Deposit Operations Specialist

The Deposit Operations Specialist is responsible for performing a variety of operational functions to support the department. Responsibilities include General Ledger account reconciliations, internal account reconciliations, batch letter review, report reviews and branch support. This position also provides back-up support as needed for other department members and completes all other job duties as assigned while ensuring compliance with banking regulations and protocols.

Key Responsibilities:

• Perform various daily and monthly General Ledger and internal account reconciliations as assigned.
• Review and mail letters.
• Review system generated check hold reports and corresponding documentation.
• Follow up with branch staff to resolve any errors or issues with form completion.
• Review all Automatic Transfer Authorizations set up by branch staff. Review all related documentation. Follow up with branch staff to resolve any issues or errors.
• Assist with resolving all requests assigned to the department to ensure tasks are completed before assigned due dates.

Secondary Support Responsibilities

• Cross train to provide backup support for Day-2 Balancing and City Tax Payments
• Cross train to provide backup support for Retirement Plan maintenance and document review.
• Provide assistance with extensive legal research requests.
• Cross train to provide backup support for Check & ACH exception items processing and adjustments.

Compliance & Security

• Ensure compliance with all banking regulations, policies, and procedures related to Deposit Operations.
• Is aware of and complies with CRA guidelines and policies, ethics policy, and the bank's nondiscrimination policy; complies with banking regulations
• Comply with BSA requirements relating to Suspicious Activity Reporting, Currency Transaction Reporting, OFAC and red flags

Educational and Experience Requirements:

• Associates degree or equivalent work experience
• Experience with COCC Insight core banking systems, preferred
• Previous experience in Bank Branch processing, customer service, preferably in banking or call centers
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in computer systems and banking software
• Ability to work in a fast-paced environment and handle high call volumes
• Attention to detail and strong organizational skills
• Knowledge of banking regulations and security practices (preferred)

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.