Case Manager

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Recognized for your abilities as a Case Manager, you are invited to join a team that goes beyond a job. In this role, you become a vital link between exceptional care and transformative outcomes for each patient.

As the nation’s leading provider of rehabilitation care, we offer you the chance to leverage your clinical expertise while contributing to the well‑being of individuals in our community. Manage resources, coordinate patient care from admission to post‑discharge, and oversee interdisciplinary plan‑of‑care decisions. This position is more than a career move; it’s a chance to shape a future where care and compassion converge for truly meaningful outcomes.

At Encompass Health, you’ll experience the difference the moment you become part of our team. We pride ourselves on rapid growth as a national inpatient rehabilitation leader and celebrate our accolades, including being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award.

• Affordable medical, dental, and vision plans for full‑time and part‑time employees and their families.
• Generous paid time off that accrues over time.
• Opportunities for tuition reimbursement and continuous education.
• Company‑matching 401(k) and employee stock purchase plans.
• Flexible spending and health savings accounts.
• A vibrant community of individuals passionate about the work they do.

• Work with an interdisciplinary team, guiding treatment plans based on patient needs and preferences.
• Coordinate with interdisciplinary team to establish tentative discharge plan and contingency plans.
• Participate in planning and execution of patient discharge experience.
• Monitor patient experience: quality, timeliness, service appropriateness, payors, and expectations.
• Facilitate team conferences weekly and coordinate all treatment plan modifications.
• Complete case management addendums and all required documentation.
• Maintain knowledge of regulations, standards, company policies, procedures, and department operations.
• Review and analyze case management reports, including Key Care Indicators, and plan appropriate actions.
• Understand commercial contract levels, exclusions, payor requirements, and recertification needs.
• Attend Acute Care Transfer (ACT) meetings to identify trends and collaboratively reduce ACTs.
• Meet with patient/family per Patient Arrival and Initial Visit Standard within 24 hrs of admission.
• Perform assessment of goals and complete case management addendum within 48 hrs of admission.
• Educate patient/family on rehabilitation and Case Manager role; establish communication plan.
• Schedule and facilitate family conferences as needed.
• Assist patient with timely procurement/planning of resources to avoid discharge delays or issues.
• Monitor compliance with regulations for orthotics and prosthetics ordering and payment.
• Make appropriate, timely referrals, including documentation to post‑discharge providers/physicians.
• Ensure accuracy of discharge and payor‑related information in the patient record.
• Participate in utilization review process: data collection, trend review, and resolution actions.
• Participate in case management on‑call schedule as needed.

• License or Certification:
  • Must be qualified to independently complete an assessment within the scope of practice of your discipline (e.g., RN, SW, OT, PT, ST, Rehabilitation Counseling).
  • If licensure is required for your discipline within the state, you must hold an active license.
  • Must meet eligibility requirements for CCM® or ACM™ certification upon entry into this position OR within two years of entry.
  • CCM® or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position.
• Minimum Qualifications:
  • For Nursing: possess a minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma.
  • For all other…