Patient Concierge Associate Per Diem Danbury Hospital

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.

Danbury Hospital, a 456‑bed acute care hospital, has been providing award‑winning, personalized patient care to the people of Western Connecticut for 140 years. Our specialty areas of excellence include a Level III NICU, a certified Thrombectomy‑Capable Stroke Center, and compassionate psychiatric care, including a partial‑hospitalization program.

• The Leapfrog Group – Grade A for quality and patient safety
• U.S. News & World Report – High performance in heart failure treatment
• Health grades – One of America’s 50 Best Hospitals
• Surgical Review Corporation (SRC) – Robotic Center of Excellence
• Joint Commission – Gold seal of approval in spine surgery

At Danbury Hospital, we take great pride in our team members and their passion for providing the best care possible—always with heart. For many of our team members, that care extends beyond the walls of our hospital. We volunteer at local non‑profits and participate in community initiatives and events. Our dedication to the health and well‑being of our entire community makes this a truly special place to work.

The Patient Concierge Associate is responsible for managing the Discharge Lounge while welcoming and greeting patients and meeting the patient’s needs as they wait to be discharged from the hospital. This role will manage the patient experience while in the lounge and ensure a smooth transition from the hospital.

• Meet and greet patients in a professional and courteous way.
• Assure patients are comfortable and their needs are supported.
• Ensure the lounge area is maintained and presented to the highest possible standard.
• Respond quickly to patient requests and manage the patient experience.
• Log and maintain accurate records of each patient visit.
• Monitor and assist discharged patients and ensure discharge procedures are being followed.
• Round on patients in units to assure excellent customer service and increase loyalty.
• Provide feedback to the Director on patient issues that need to be addressed.
• Maintain and model Nuvance Health values.
• Demonstrate regular, reliable, and predictable attendance.

• High school graduate or equivalent.
• Team player with the ability to work in collaboration with all levels of employees.
• Flexible and able to adapt to change in a team‑based environment.
• Effective oral, written, and verbal communication and customer service skills.
• Proficient computer skills including Microsoft Word and Excel.
• Proficient EMR skills.

Manual:
Some manual skills/motor coordination & finger dexterity.
Occupational:
Little or no potential for occupational risk.
Physical Effort:
Medium to Heavy effort; may exert up to 35 lbs. force.
Physical Environment:
Generally pleasant working conditions.

Company:
Danbury Hospital
Org Unit: 700
Department: PT Relations Programs‑DH
Exempt:
No
Salary Range: $19.80 – $27.67 hourly

With strong hearts and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!