Physician Secretary

• Location 2 Riverview Dr,Danbury, CT, 06810,United States
• Base Pay $21.00 - $25.00 / Hour
• Job Category Medical Receptionist , Medical Secretary
• Employee Type Non-Exempt - FT

GENERAL STATEMENT OF DUTIES:

Position is primarily responsible for the day to day management of a physician’s practice. Knowledge of medical office procedures required and the ability to interact with patients, physicians and co-workers required.

• 401(k) matching + profit sharing
• FSA/HSA options
• Life insurance/AD&D/STD/LTD
• Paid time off
• Employee Discount Program
• Wellness Program

RESPONSIBILITIES / WORK REQUIREMENTS:

Represents physicians by:

• Ensuring an excellent patient experience from entry to departure
• Properly greeting each patient with a professional and pleasant attitude, check them in and out, and escort them to the exam room, if needed
• Effectively communicating with patients when they make inquiries, by phone or at the office
• Screening and referring incoming phone calls and visitors to ensure accurate, timely, and positive communication, facilitation, and representation of WCOS
• Demonstrating regard for the dignity and respect of all patients, family members, staff, and visitors
• Maintaining proper attendance and punctuality to ensure the office is operated in an efficient and cost-effective manner
• Respecting and understanding the patient s right to treatment and right to involvement in treatment decisions
• Understanding and adhering to all HIPAA regulations regarding patient confidentiality and recordkeeping (written acknowledgement required)

Ensures physician productivity by:

• Managing and maintaining physician calendars as directed
• Schedule patient appointments and physician consultations, professional meetings, conferences, teleconferences, etc
• Call patients to confirm appointments, special tests, etc
• Recording and transmitting phone messages in a timely manner
• Regularly check voice mail and respond before the close of business day unless it requires immediate attention
• Scheduling, receiving, and announcing scheduled patients and visitors
• Screening unscheduled patients and visitors
• Arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI s, CT scans, etc.
• Route all patient calls to call center to ensure all patient information is updated
• Ensuring all insurance precertification and benefits verification is collected in advance of appointment to reduce patient wait time
• Accurately entering all patient demographic information and other data
• Collecting required insurance co-payments, patient balances, and properly document if Registration staff unavailable
• Routing charts and records to appropriate areas in a timely and accurate manner
• Ensure that all patient paperwork is scanned into SRS in a timely and accurate manner
• All of the above applies when covering for another physician in the absence of dedicated Physician Secretary.

Surgical Scheduling responsibilities:

• Schedules, re-schedules and cancels surgical patient appointments according to protocol and physician availability
• Returns all routine patient calls within 24 hours of initial call
• Returns all urgent calls the same day
• Verifies patient demographics, insurance information, and pertinent medical history during the scheduling process.
• Provides basic pre-operative information/instructions to surgical patients appropriate to the type of surgery that is scheduled
• Understands pre-certification requirements for Medicare, commercial and workers’ compensation insurers and explains and assists patients in meeting those requirements
• Responsible for contacting insurance carriers to obtain surgical pre-certification
• Responsible for all record keeping and paperwork associated with the patient’s surgery
• Receive and process all changes to the schedule and notify the surgical scheduling department of any changes
• Other duties that may be inclusive, but not listed in the job description

REQUIRED

KNOWLEDGE, SKILLS AND ABILITIES:

• Minimum of 1 year experience in private practice required (3+ years highly desirable)
• High school graduate or equivalent
• Pleasant personality and patience is a MUST
• Outstanding listening skills and the ability…