Medical Front Desk Specialist

Total Pain Treatment Centers of CT is seeking a friendly, organized, and detail-oriented Front Desk Specialist to join our healthcare team. This role serves as the first point of contact for patients and plays a critical role in delivering exceptional customer service while supporting the daily operations of a busy medical practice. The ideal candidate will have experience in a healthcare setting, strong administrative skills, and a commitment to providing compassionate patient care.

• Greet patients warmly and professionally upon arrival.
• Manage patient check-in and check-out processes efficiently.
• Enter, verify, and update patient demographics and insurance information.
• Educate patients regarding office policies, billing procedures, and insurance participation.
• Schedule appointments accurately using Electronic Medical Record (EMR) systems, including eClinical
  
  Works.
• Assist patients with coordinating laboratory testing, imaging studies, specialist referrals, and insurance authorizations.
• Verify insurance coverage, including Medicare and other third-party payers.
• Operate and manage a multi-line phone system while providing excellent customer service.
• Review patient charts prior to appointments to ensure all required documentation and reports are available.
• Respond to patient messages and facilitate communication between patients and providers.
• Maintain accurate medical records while ensuring compliance with HIPAA regulations and privacy standards.
• Scan documents, manage office supplies, and provide general administrative support.
• Utilize Microsoft Office applications for scheduling, correspondence, reporting, and documentation.
• Process daily payments and prepare collection reports.
• Travel between New Haven and Middletown offices to provide coverage as needed.
• Perform additional duties as assigned.

• Previous experience in a medical office, physician practice, or healthcare environment preferred.
• Proficiency with EMR systems; experience with eClinical
  
  Works is highly desirable.
• Knowledge of medical terminology and insurance verification processes.
• Experience verifying Medicare and commercial insurance benefits.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Understanding of HIPAA regulations and healthcare privacy standards.
• Exceptional customer service and phone etiquette skills.

• Bilingual language skills are a plus.
• Experience coordinating referrals, authorizations, and patient scheduling.