Medical Assistant Team Lead

You’re more valuable than ever – And that’s just how we’ll make you feel.

In a collaborative manner, the Team Lead Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Team Lead Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities.

This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

• Education:
  
  Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• High school diploma or equivalent required

• 2+ years of Medical Assistant experience
• 5+ years of experience or (medical) military experience in lieu of required certifications listed below

• Valid State Driver’s License
• Must pass MVR background check
• Basic Life Support (BLS) required or must be obtained (see below)

• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software
• Keyboard proficiency
• Experience using Electronic Health Records

Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.

Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open mindedness and respect.

Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

None

• Supervise and support team members and business operations.
• Ensure day to day operations including inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory checks
• Responsible for order approval
• Assist OSM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with OSM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
• Responsible for site walk-throughs
• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
• Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
• Conduct performance review, assist in the training and…