Overnight Front Desk Agent

Overview

Night Auditor position with typical shift from 11:00 P.M. to 7:00 A.M. (Danbury). The role combines nightly audit duties with front desk guest service, including check-in/check-out, reservations, PBX, guest inquiries, and preparing the breakfast area to La Quinta standards.

• Conduct nightly audit-related duties: balancing, daily paperwork, and shift reports.
• Assist guests with check-in/check-out, reservations, and guest questions or needs; respond to guest needs and complaints and alert the appropriate manager as needed.
• Promote, answer questions about, and enroll guests in La Quinta's frequent guest program.
• Set up the breakfast area each morning according to La Quinta standards.
• Process guest registrations, including collecting payment.
• Perform nightly backup of server.
• Maintain room status inventory and perform key inventory.
• Communicate all pertinent shift information to the General Manager and other desk staff.
• Maintain and clean the lobby as needed.

• Must be flexible in hours and days worked; weekends are mandatory.
• Must be able to stand for long periods of time.
• Must have sound judgment and discretion; able to work with little or no supervision.
• Proficient in Windows-based computer programs, including Microsoft Word and Excel.
• Ability to operate basic office machines (copier, fax, printer, etc.).
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills with the ability to interact with many personality types.
• Experience preferred.