Benefits Specialist

• Support administration of retirement, medical, dental, vision, life, disability, and wellness programs
• Resolve employee benefit questions and issues, escalating complex matters as needed
• Monitor participant issues, identify patterns, and recommend process improvements
• Manage invoice processing, record maintenance, and other benefits operations
• Partner with external benefits vendors on administration, issue resolution, and service coordination
• Monitor vendor service performance and elevate trends or concerns
• Contribute to vendor updates, annual enrollment readiness, and program changes
• Maintain compliance records, plan files, documentation, and standard process materials
• Prepare standard, recurring, and ad hoc reports and supporting documentation
• Compile and analyze benefits, vendor, and employee support data
• Review participation, utilization, and service data to improve employee experience and program effectiveness
• Develop and distribute benefits communications and education materials
• Assist during annual enrollment with testing, employee support, and issue resolution
• Support projects involving benefits administration, process improvement, systems enhancements, and vendor implementations
• Track project deliverables and contribute to assigned work streams
• Collaborate with HR team members, employees, vendors, and internal partners

• Bachelor’s degree in Human Resources, Business, Finance, or a related field, or an equivalent combination of education and experience
• 3–5 years of experience in benefits, HR, Total Rewards, finance, or a related analytical or operations role
• Strong attention to detail and organizational skills
• Ability to manage recurring responsibilities independently, apply sound judgment, and maintain accuracy in a detail-oriented environment
• Working knowledge of health and welfare benefits and employee support processes
• Proficiency in Microsoft Office tools, especially Excel and Outlook
• Experience supporting employee benefits, Total Rewards, HR operations, or related workforce programs preferred
• Familiarity with HR systems, case management tools, or benefits administration platforms preferred
• Foundational knowledge of artificial intelligence concepts and interest in applying AI-enabled tools preferred
• Ability to apply new technologies, including AI-enabled tools, with sound judgment, attention to data quality, and focus on improving employee experience preferred
• Interest in building broader knowledge across benefits, wellbeing, retirement, and leave programs preferred
• Demonstrated curiosity and growth mindset preferred

Demonstrates expertise in benefits administration, including health and welfare benefits, employee support processes, and compliance management. Proficient in data analysis and reporting, with a strong focus on improving employee experience and program effectiveness through collaboration and process improvement.

• Benefits Administration
• Data Analysis
• Microsoft Excel
• HR Systems
• Process Improvement

• Benefits Administration
• Data Analysis
• Invoice Processing
• Compliance Management
• Employee Support Processes

• Attention to Detail
• Organizational Skills
• Sound Judgment
• Curiosity
• Growth Mindset

• Total Rewards
• Health Benefits
• Wellness Programs
• Retirement Programs
• Leave Programs

• Microsoft Office
• Excel
• Outlook
• Case Management Tools
• Benefits Administration Platforms