Senior Maintenance Technician

General Description

This position is a member of a centrally supervised technology team that provides support across 20 or more individual school and office locations, serving 11,000 students and up to 1,500 employees, all end users of the District's multi-million dollar Technology Program. The successful applicant will assist in establishing, integrating, and maintaining computers and similar technology‑related devices, and in integrating and maintaining the network and software support that underpins our technology assets to provide comprehensive, efficient, and effective classroom technology that supports District‑wide student learning.

• Install, configure, upgrade and maintain both the software and hardware necessary for the efficient and effective operation of all technology assets, including computers, related devices and peripherals, a variety of operating platforms, and educational software.
• Diagnose, repair and maintain technology assets via the central Help Desk Ticket system and per the Director of Technology, ensuring effective operation across the District.
• Assist in troubleshooting basic network and VOIP issues.
• Perform preventative maintenance on District technology equipment.
• Provide higher‑level, advanced technology assistance to staff and students to support classroom implementation of devices and software for educational purposes.
• Maintain up‑to‑date accurate records for all inventory and repair/maintenance work performed across the District.
• Prepare written materials (e.g., reports, memos, letters) to document activities, provide reference, and convey information.
• Manage and support server‑based information and communication systems (SIS, E‑Mail, Library, Web, etc.).
• Transport equipment and supplies as needed to job sites or repair locations.
• Perform other relevant duties related to centralized oversight of the District's technology assets supporting the mission and vision of the Danbury Public School District.
• Knowledge of Windows, Macintosh and other operating systems used within the District.
• Knowledge of basic computer hardware and peripherals.
• Knowledge of basic network concepts and technology.
• Knowledge of server operating systems (Microsoft Server, Mac OS X Server).
• Basic knowledge of educational and business software applications, including Microsoft Office Suite, Apple Works, common open‑source software, common internet browsers, E‑Mail software (Chrome & Gmail), and common multimedia software tools.
• Knowledge of networking concepts, devices and security.
• Possess excellent communication skills, both written and verbal.
• Possess proven ability to maintain integrity and confidentiality of sensitive data.
• Demonstrate ability to work successfully independently and within a team.
• Demonstrate willingness to learn and become proficient in education‑related software programs.
• Demonstrate aptitude or competence for successful fulfillment of assigned performance responsibilities.
• General physical demands include ability to transport, lift or move heavy technology assets, up to 50 pounds.
• Own transportation is required for travel across the District as directed by the Supervisor.

High School diploma or equivalent. Advanced degree (Bachelors' Degree or Associates' Degree) in computer science or a related field preferred. Two (2) or more years of demonstrated educational credits in technology or related fields are also strongly considered.

Certification in technology repair, such as Apple Certification, and/or equivalent demonstrated job experience in the area of technology repair required. Applicants should be prepared to describe in detail demonstrated competency and success in maintenance, repair, and troubleshooting across diverse technology, preferably in a school‑based environment.

Successful completion of coursework or certification in one or more of the following platforms is also preferred:
Apple, Microsoft Office, Google, Power School or similar educational software.

• Knowledge of Windows, Macintosh and other operating systems used within the District.
• Knowledge of basic computer hardware and peripherals.
• Knowledge…